can't load or save track presets cubase 10.5.20

I’d be super-grateful if someone could point me in the direction of solving a probably simple issue:

I can’t load or save track presets in my recently updated version of cubase 10.5.20 on a Mac.

The Save Track Preset menu comes up fine, but I am unable to navigate via the arrows; they are greyed out. The OK button also doesn’t work.

When I try loading a track preset it goes through the motions but with no result.

Many thanks for any suggestions!


Could you try in Cubase Safe Start Mode [Disable preferences], please?

Thank you Martin! I tried disabling preferences. I am then able to load presets but if I try to save presets I have the same problems as before.


Could you attach a screenshot, please?