Can't see my Cubase 10 Elements license under MySteinberg account

Hello everyone,

I have just reinstalled my Windows and decided to move my Cubase 10 Elements license.
https://yadi.sk/i/no4UpxHK7l7OtQ (it says here that the license has already been activated)
I have my activation key from the Order Confirmation in my inbox.
In MySteinberg page I don’t see Cubase 10 Elements.
https://yadi.sk/i/kfNmIvF3jmE5VA
Cubase 9.5 Elements works just fine.
When I try to activate Cubase 10 Elements through Register Software button, it says that the eLicenser has depricated.
https://yadi.sk/i/rni8qGWiyyzX5Q
I really don’t know what to do.

The biggest problem is that in my country I have no option to contact support.

Looks like you need to follow the instructions for “Reactivation” which is accomplished through your MySteinberg account.

https://helpcenter.steinberg.de/hc/en-us/articles/207334490-Software-license-activation-reactivation

Regards. :sunglasses: