Can't use my UR824, nor download cubase


I bought my UR824 less than a month ago, and since then I worked and my computer couple of hours to find out how to make it work. I have never been able to yet. I am just not able to get Cubase, or to activate my codes. It just won’t work. I tried many things and did the whole tour of everything the support as to offer but nothing seems to fit my problem. I dowloaded the latest version of the e-licenser, I enter in my activation codes, I see that the software recognizes the Basic FX Suites after I enter the code but after when I click on ‘‘continue’’, it just disapears and I get no options at all to downnload it.

If someone could explain what I’m doing wrong or what I should do I would really appreciate it. I can’t wait to record, and I don’t understand why it doesn’t since I do just as the instructions.


This is the same thing that is on the CD in the box, but as said in the previous post it doesn’t work…

Mostly I’m just not able to get the serial number by the elicenser

And what is the error message you get?