I haven’t had elicenser issues in 8 years now. This new 16" MacBook has been a nightmare. BUT, mainly really only with elicenser. Ilok and Codemeter work 100%, as do my overloud/black rooster/alliance plugins using a USB flash drive.
I keep on getting communication errors or to move USB port or just ??? written with no other text. It’s random. Sometimes a plugin will load perfectly, The next time it won’t.
What I don’t understand is, that every time this is happening, if I open the elicenser control centre (latest version from December), the dongle and all my licenses are always correctly displayed, 100% of the time. Maintenance works 100% of the time. Both Logic and Pro Tools have been allowed access to synsopos and I double checked in system preferences, it is ticked.
I don’t have Cubase installed on this mac as I have 9.5 and that is not catalina compatible. Someday I will upgrade to 10.5.
Anyway… I tried the USB ports in my hyperdrive thunderbolt 3 dock. I have tried a usb 2 port on the dock of my notebook stand.
I have tried removing all of those, and leaving just the 4 direct MacBook thunderbolt 3 ports available, and putting the dongle in a simple USB-C to USBA adapter. I tried all 4 ports. I tried with the MacBook plugged in or not plugged in to AC power.
I am going crazy and have no idea what to do, cause the dongle is always recognised by the control centre.
And, 5 times out of a ten, a plugin will load fine, and other times, it’s like it doesn’t even try to check the elicenser for the license, and this is when the error happens.
I am certain it has to be a driver error currently, and maybe Steinberg haven’t fully tested the Catalina drivers enough outside of Cubase… Maybe when Cubase launches, it’s pinging the dongle, and that’s why 3rd party plugins work reliably too. I have no idea… But I NEED to be able to use my plugins. Maybe others are having Catalina issues with Cubase and/or other plugins. Would be good to hear from you.
The last time I had an elicenser issue was 8 years ago… but when it happened, control centre could not recognise the dongle. It was fixed in a subsequent driver update and putting it on it’s own dedicated port on a powered hub. That was it. Years of zero trouble.
Maybe I have too many licenses on it? I have no idea. There are 25 licenses… Half of them aren’t even being used, as they are for old plugins that have changed copy protection systems to something other than steinberg, a long time ago. I can’t seem to delete those unneeded licenses.
Elicenser was my favourite copy protection of all the dongles because it doesn’t have a permanent resident process like ilok or codemeter, it is only called on when needed, and it’s been so reliable for me. But now I am at a loss and just have no clue what to do.
I think I have an empty key somewhere… but if I find it, and transfer all the licenses to it, and when I have done that, the problem persists, what then? Surely if there was ANY fault in the key, the maintenance would have picked something up? I did maintenance a few times in a row and there was never a connection loss… I closed and opened the control centre 20 times in a row and it correctly picked the dongle and all licenses up, first time every time.
I am betting it has to be a problem with the current driver and Catalina… it’s the only thing that makes sense, and it causes issues with third party DAWs and plugins. This is why I call it crapalina. I am just sick and tired of it.
PLEASE… any help would be appreciated… as i press submit here, I am going to try reinstall the latest license centre and pray for a miracle.