I am 10+ yrs Ableton user but got frustrated with the company to the point I am thinking about switching to another DAW. Watched some videos on Cubase and Studio One but both have some drawbacks. Installed DEMO of both and my main concerns are related to GUI and Steinberg.
I posted some questions to Steinberg support and after a week got no response
which already feels like a bad start
Since I use 4K monitors some software is not (YET) capable of dealing with that and I am very sensitive to usability. that means being able to resize, or customize things on the screen is very important for me. Even typing this message in the small docked window at the bottom of the browser (with 80% of the screen unusable) seems like a waste.
I am trying to resize some things in GUI and I see no way to do this. I am hoping I am simply unfamiliar with the interface so perhaps somebody could help me.
The left panel showing INSPECTOR and VISIBILITY tabs shows list with the truncated items (which would be rather deal breaker for me). Is there any way to resize it (like I can do with the panels on the right) ???
I also have not found any info how customizable is Cubase GUI colors ( I am talking about Interface itself - background colors, fonts etc.). Ableton-Live in that sense was pretty good.
- Steinberg offers a cross grade but the link goes nowhere. there is no info on how to apply for it and Support (after a week) has not responded to my very same questions.
Which is already a big turn-off. I do not also see any kind of ticketing system where I could go and see my requests. What is your opinion on Steinberg support ?
So far I have much better experience with the Presonus Support as all my questions were answered in 24hrs and they also have (not so nice, but working) ticketing system on-line. Ableton in that sense is just horrible and that is number one reason I am about to make a switch.
Perhaps those questions might help others. Since Steinberg finally non-sense dongle licensing, there might be more users considering their products.