It is important to realize that no DAW is going to be perfect. So it is best to decide which features are the most important to you and see if a given DAW addresses those well.
I reluctantly migrated from DAW (which shall remain unnamed). I was generally happy with it and very familiar with it’s operations. I was pleasantly surprised to find that Cubase didn’t crash all the time. On the minus side, the learning curve on Cubase is daunting. I’m working my way through the pdf manual from front to back, which is a task since it is about 1300 pages. It is logically laid out and I’m learning a lot. In contrast the videos, while individually helpful, are rather scattershot. They should really consider a series of instructional videos to mirror the chapters in the user guide so people could gather knowledge in a logical step by step basis. That would be appeal to newbies and people who are migrating.
To me, the best killer feature of C12 is the ease with which you can work with external controllers, regardless of maker. No, it is not perfect. But it is perfect enough. I have had controllers laying around for years unused and now suddenly I am easily able to make them fully functional. If they didn’t make allowances for users to create their own controller assignments I would be in trouble since two of them are over 20 years old and I could wait forever for a company to support them. As it is, I was able to design and customize my own knob, fader, and button assignments and choose from a wide variety of Cubase functions. If Steinberg was smart they would take everyone’s controller maps and have them available for download in one easy location. This would beat searching through the forums for a map. Ideally, it would be presented in a tree format alphabetically sorted by manufacturer along with a description. I’ll bet it would have lots to choose from in short order. People could take crudely designed maps and improve them and upload the better version so the database would be continually improving.
As far as getting help goes, I have found that people on the forums are pretty helpful, but you have to overlook a little snark. I’m pretty ignorant and usually ask some pretty dumb questions and as a result get some snarky answers. I figure that is just in the nature of people who are technically inclined.
Bottom line: I’m very happy with Cubase and I hope to get a handle on most of the major features and functions by the time I’m 105 years old.