I at first had no problems with the reactivation on my new computer with multiple users. But when I found out that my daughter was not able to use the program with her user account, I have tried to reinstall and reactivate the software several times but it didn’t work.
I was able to get a new serial number of the Soft-eLicenser with the aid of eLC-Helper. I had also no troubles with the next step, activating the license with eLicenser and via MySteinberg. But when I redeemed the code with Steinberg Download Assistant, I got the message: “The activation code has been used already.”
Could anyone kindly help me out or does anyone know, how to request support from Steinberg? My vendor was not able to support me.