Could not read the file (stage 3 state 0 error 1)

Hello,
I have an import problem, when I open a wave or MP3 file, I get the message Could not read the file (stage 3 state 0 error 1) then the file you selected cannot be read (format not supported) I don’t understand, these files have nothing special.
Thank you in advance for your help

What precise OS and CPU ? Can you fully uninstall and reinstall SpectraLayers and retry ?

Hello,
os big sur, cpu M1
I have already uninstalled and reinstalled
Via steinberg installer 
but it doesn't work

Bruno BENOIST
Cie Alméria

I had to do a Time Machine to go back to before the installation. I set Chrome as my default browser and it’s good
I don’t know why but I saw in a forum that chrome is more compatible with steinberg manager and it worked.
If it helps