Couldn't open Dorico

I had awful trouble starting Dorico this morning. On clicking on the Dorico icon the elicenser program came up. The maintenance window came up with no writing on it and Dorico would not start. I downloaded a newer version of the Control Centre and reinstalled the program as administrator, then rebooted the computer. I tried then starting eLicenser without going through Dorico, and after performing the maintenance tasks my license showed up there. I then started Dorico, but an error message came up:
“Soft-eliceneser (sic) doesn’t have enought permissions to run properly. Please run LCC to fix this problem.”
However Dorico has started and seems to be working OK, but the eLicenser Control Centre shows that my Soft-elicenser is deactivated. All this has taken about an hour - time which I needed to work in Dorico.

This is the first time I’ve had problems like this, and I have read the concerns other people have written about on the forum, and hoped that I would escape this. However, now I can see the downside in this whole dongle issue. There was no Windows update since yesterday when I opened Dorico without problems. I see that there is the big Windows update ready to install, but I’m holding off on this one as I think I read here that there may be issues with this and Dorico.

Does this mean that there is a problem with my USB-eLicenser - I’ve had it about 9 months? I do have another for my VSL, but I use that one on my laptop, and I’m always afraid that if the licenses are both on the same one, I could easily lose the dongle on my travels, and I wouldn’t be able to use Dorico on my work desktop.

[edit] after doing some work in Dorico successfully, I closed it, ran the eLicenser maintenance successfully, and restarted Dorico without problems. Does this mean my USB dongle is on the way out or something?

David (for some reason I can’t get the message to show my second name correctly… shows as rock…)

My guess is that if you have run eLCC and performed the maintenance, and it tells you that everything is fine, then everything really is fine, and you shouldn’t have any further problems. If you do, just holler and we will run to your aid. In particular, you can email me at d dot spreadbury at steinberg dot de and I can send you a 30-day trial code to get you back up and running on the Soft-eLicenser right away if you have any problems with your USB-eLicenser.

Thanks for the offer of help. I will send a message if I have further issues, though being on the other side of the world it might be late at night or early in the morning :slight_smile:
I was in a bit of a panic this morning with someone coming round to have a look at work progress - hence the message. The dust seems to have settled again and everything is working as it should.