I know this is a somewhat commmon issue, but I need help.
I’m using my CI+2 audio interface in a brand new laptop with Cubase artist 6 (upgraded from Essentials 5) and had been recording for months no issues. Now, every time I try to record bass/guitar/synth/effects, I get crackling while playing and twice as much during playback. I haven’t changed anything about how I record. It just started happening and wont go away.
I have checked the following:
- cords - I have swapped out multiple new 1/4" cables.
- Checked my speakers - had them inspected. They are fine until I try to record an external instrument.
- Buffer is set to the highest. Shouldnt be an issue anyway I have a TON of memory available.
- I am using the correct driver and have all he latest drivers installed.
Now I will mention this, I was dumb and didn’t read the part of the manual where it says to NOT have the phantom power button on when plugging in and out with instruments such as guitar and synth etc. So the entire time I have been recording the phantom button has been depressed and when I would pull out instrument cables, I would get violent POPS when doing so. I consulted the manual and says this can cause damage to the CI+2 device - though it didn’t described WHAT KIND of damage.
Do you think the interface its self is damaged? I’m not sure because everyone else who’s had this issue never mentioned this.
VSTs do not have any issues - I do drum programming and when just playing back VST drums - no popping. The instruments are fine too when played through a regular amp.
I have also plugged into an alternate laptop with the same software and licenses, but using the same CI+2 interface, and still had the popping/crackling. Because so many things can cause crackling, I don’t want to assume the interface if busted, but given the amount of times I recorded with the phantom on, I just don’t know.
Software, licensing, buffer, cables/instruments, memory/hardrive, speakers - All are fine.
If the same crackling that can be heard from issues with the above can also be heard from a overdriven interface, then maybe thats the issue?
Thanks so much!