Crash Cubase Elements 10.0.40 (build 284)

Cubase
,
#1

Hello, (first excuse my english, i’ll try my best to write and understand)

My cubase is crashing but I don’t know what causes this.
I have a video to demonstrate an example.
https://youtu.be/PtMYR4NrslI

It’s weird because I can record multitracks without problem, but just little editing it crashes instantly.

ELicenser is up to date.
Cubase is up to date.
Windows is up to date.

I don’t have crash dumps folder in my documents and I don’t know how to use Microsoft ProcDump utility.

It worked perfectly some months ago. But now I can’t use it at all. Is it because windows update ?

Thanks for your help.

#2

Hi and welcome,

Attach a crash dump file, please.

You can find it in the Documents/Steinberg/CrashDumps folder.

#3

As I said :

I don’t have crash dumps folder in my documents. I must use Microsoft Procdump utility ?

#4

#5

Hi,

Then it seems, Microsoft ProcDump is the only way how to get some information about the crash.

#6

Hello !

I never used procdump or never did something similar so, I’m really lost…
I succeded to launch procdump with CMD but… now what, I crashed cubase but nothing happened, what do I must do ?

thank you.

#7

Ok I have some news, while I was trying to figure how to use procdump, I tried another time to crash cubase, but this time instead of just shutting down it leaved me a message. And now I have a dump file. So I guess it’s nice.

Here is the dump file, hope this helps : https://we.tl/t-zmL0TmvqZa

Thank you for your time and your help :slight_smile:

#8

Help

#9

Hello again, I found out how to attach “properly” a file in this forum :slight_smile: so if this is more appropriate than the wetransfer link I posted above, here it is !
Cubase Elements 10.0.40.284 64bit 2020.2.21 12.31.25.256.dmp (684 KB)

#10

Hi,

The crash is in the graphic area.

Please try to update your graphic card driver or try to use native Windows graphic driver instead of the manufacturer driver.

#11

Hello sorry for the late answer.

All graphics drivers are up to date, well, Intel HD graphic I can’t update, intel software won’t let me do it because of instabilities.

So to use windows graphic driver instead of manufacturer (i guess nvidia in mycase ?) how can I do it ? Sorry I just don’t want to do it the wrong way.
How can I choose wich graphic card cubase is using ?

Thank you.

#12

Hi,

I’m sorry, I’m not a Windows guy. Maybe just to uninstall the manufacturers’ driver?

#13

Hello !

I uninstalled nvidia driver, and it seems that it worked.
I’ll try to use it a little longer to see if nothing bad happens.

The problem is I want this to work with nvidia card installed. I’ll do some updates with different versions and diferent parameters.

Thanks again for your help. Have a nice day.

#14

Hi,

I’m glad it works.