Crashes on "vintage" system/OS - crash logs provided

Cubase
1

Cubase 10.5, Windows 7
yes I am no longer supported, I know… but I haven’t switched yet and will be soon (pending $)

I’m pretty sure it’s plugin related, and or, I have some memory going bad in my system. Something weird is going on, and just started recently.

Crashes seem to happen less when ‘Deactivate All 3rd party plugins’, but it still crashed after removing all plugins from project, and then starting back up with 3rd party activated.

Getting both Cubase Crashes, and Blue Screen memory dumps. I think the memory dumps cause the Cubase crashes, though, so after memory dump reboot, I reboot a second time to solve Cubase crash.

I’m planning on doing one final reformat and clean install of my Win7 system, but was hoping to finish some work before that.

Cubase 10.5.20.179 64bit 2021.1.17 9.00.03.415.zip (1.2 MB)

edit

Trying to update iLok right now, it’s been a while since I updated… this could be for better or worse…

edit

Still crashing after ilok and a couple plugin updates. Here are the latest two, which happened in safemode>disable 3rd party trying to load project with no plugs

Cubase 10.5.20.179 64bit 2021.1.20 21.31.30.492.zip (215.0 KB)

and then I rebooted and did safe sequence and it loads the same project no crash.

So it seems 3rd party causes crash, and then that crash causes a sequence of instability in which it takes me a 1 or 2 extra reboots to correct. But all said and done, I can still only get Cubase to boot with 3rd party disabled.

2

what does it say in your windows application log ?

bluescreens tend to point to a driver/hardware error. If you do install I’d strongly recommend that you go to windows 10 unless there is a very good reason not to.

3

My MOBO won’t support win10 at least not nicely.

Not sure, don’t see anything or know what to look at in the application log

4

when there is a crash it’s often logged in the windows application log - sometime with useful information

5

I will check if it happens again, you’re talking about ‘Event Log’?

6

yes - there’s a few different ones in there…the ‘Application’ log is the interesting one.

7

Faulting application name: Cubase10.5.exe, version: 10.5.20.179, time stamp: 0x5eb109cf
Faulting module name: ntdll.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb67f
Exception code: 0xc0000374
Fault offset: 0x00000000000bf262
Faulting process id: 0x23f8
Faulting application start time: 0x01d6f05f5779b4a2
Faulting application path: C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 10fbf39b-5c53-11eb-bcaf-485b39055780

ntdll.dll seems to be the recurring thing

there’s a few others

Faulting application name: Cubase10.5.exe, version: 10.5.20.179, time stamp: 0x5eb109cf
Faulting module name: Cubase10.5.exe, version: 10.5.20.179, time stamp: 0x5eb109cf
Exception code: 0xc0000005
Fault offset: 0x00000000012fb9cb
Faulting process id: 0x1be4
Faulting application start time: 0x01d6efb8a3a355ad
Faulting application path: C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
Faulting module path: C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
Report Id: 8328a35b-5c52-11eb-bcaf-485b39055780

The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.