i was finally able to complete the purchase. however, even though i logged into my account, there was no where to actually use the verification number Steinberg sent me. i was thrown into the verification process again.
weird and upsetting.
-t
actually, in looking over the email that Steinberg sent, all they state is “Your eligibility verification request was successful” and then they have a link to the crossgrade shopping page. once that’s complete i’m requested to log into my account (which i do) and from there i’m pushed back into the validation page. i have a customer number (what i thought was the validation number) but, again, there seems no logical place to actually use that number. buying Dorico seems overly complicated.