cubace freeze when export video!

Cubase
,
1

Hi.
every time when i’m trying to export my project to a video, cubase freezes. (i need to exit with task manager)
Audio export is working fine.

I searched for information about that issue but i found nothing,

I have tried to upload cubace in safe-mode, and i have reset the factory preferences but it didn’t helped.

HELP!

Thank you very much :slight_smile:

cubace pro 10.5. win 10, pc.

2

Hi and welcome,

Could you use Microsoft ProcDump utility to generate a DMP file, please? Then attach the DMP file here, please.

3

i don’t know how to generate a DMP file via ProcDump, i tried with task manager but the file is too heavy…
i did an update to cubace 10.05.12 but there is a problem still…

4

Hi,

If you have any DMP file from Cubase 10.5.12 (even the heavy one), share it, please. You can upload it to Dropbox (or similar service) and share the link here, please.

5

https://drive.google.com/open?id=1dBcWExthbATpLai42LdPAIiVUlFOrFTG

Here is the link, thank you very much!

6

Hi,

Reported to Steinberg CAN-29470