Cubase 10.30 Pro crash

I-Marszi · August 1, 2019, 10:52am

Hello
My Cubase Pro sometimes hangs when I add GA 5. The system is Win 10 pro 1903, clean installation with all updates.
Attached are “CrashDumps”.
CrashDumps.7z (883 KB)

Martin.Jirsak · August 5, 2019, 2:10pm

Hi and welcome,

All crashes look exactly the same CAN-24323.

Could you try to (back up and) delete Cubase preferences, folder to start with factory settings, please?

Could you also try to reinstall Cubase? Make sure you

Install from the Full Installer.
Unpack the ZIP file.
Install from the unpacked folder.
Install as an administrator.

I-Marszi · August 5, 2019, 7:19pm

This is a fresh installation of Windows and Cubase on a new laptop. All settings are default.

Martin.Jirsak · August 6, 2019, 8:45am

Hi,

Did you install Cubase the way I described, please?

I-Marszi · August 6, 2019, 12:55pm

Reinstalling Cubase did not help.

Hangs up with “GROOVE AGENT 5”
CrashDumps.7z (480 KB)

Martin.Jirsak · August 6, 2019, 1:07pm

Hi,

Does it hang (if yes, how do you make the *.dmp file) or does it crash?

I-Marszi · August 6, 2019, 1:10pm

It crash.

Martin.Jirsak · August 6, 2019, 1:41pm

Hi,

Thank you for the confirmation. I already reported to Steinberg.

Martin.Jirsak · August 15, 2019, 8:41am

Hi,

Unfortunately from the crash dump files it’s not really clear when does the crash happen. Do you have a clear reproduction of the bug? When does it crash for 100%? Could you make a vide screen capture of it, please?