hello, after the installation of update 10.5.12 when i export audio mixdown cubase stops, it freezes and it is windows which invites me to close the application. There are no other possibilities.
I noticed that if I use generic low latency asio driver I can render audio mixdown without cubase stopping then I uninstalled and reinstalled yamaha asio driver v 1.10.4 but the problem persists. Has anyone encountered the same problem? Anyone have a solution how to fix this?
thank you


Could you share the crash dump file, please?

Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps

Loading Dump File [C:\Users**********\Desktop\Cubase 64bit 2020.2.25]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: *** Invalid ***

  • Symbol loading may be unreliable without a symbol search path. *
  • Use .symfix to have the debugger choose a symbol path. *
  • After setting your symbol path, use .reload to refresh symbol locations. *

Executable search path is:
Windows 7 Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Tue Feb 25 15:50:04.000 2020 (GMT+1)
System Uptime: not available
Process Uptime: 0 days 0:12:13.000

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(be8.1bfc): Access violation - code c0000005 (first/second chance not available)
Unable to load image C:\Windows\System32\ntdll.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntdll.dll
*** ERROR: Module load completed but symbols could not be loaded for ntdll.dll
00007ffb`6af4156a c3 ret


I do not understand why in the dump is written windows 7 while I am under windows 8


First of all, Cubase 10.5 is not officially compatible with Windows 7.

Attach the whole DMP file here to be able to resolve it.

MAYBE YOU HAVE NOT READ WELL what I wrote in my answer. I’m not on windows 7! This is the first thing that surprised me in dmp. I am under windows 8.1 and cubase worked perfectly on my pc.
I copied all the contents of the dmp file, there is nothing more whether you believe me or not!

Maybe you should check the system requirements for Cubase 10.5

64-bit Windows 10 Version 1903, 64-bit Windows 10 Version 1809

you are right. it’s not cool that the cubase installer does not warn of Windows version incompatibility!


Windows 8.1 is not supported neither. Windows 10 only.

I just came under w10 I will test later