hey there
cubase lasted update 10.5.12 made me a big mess,
10.5.11 was flawless for me and was working perfectly fine, is there a way i can find somewhere the 10.5.11 ver?
(cant seem to find it anywhere , and i didnt save it this time)
since i did the update to 10.5.12. i cant open a project after a procjet, other wise my computer gets stuck without the option to click Ctrl+alt+Dlt.
i have to force a restart to the button of my PC
also the update somehow screw some 3rd party plugins (which worked perfectly on the 10.05.11) , so i had to reinstall them so cubase would work,
after a made all the plugsins work again, cubase 10.5.12 started to get stuck
i tried Cntl+shift+alt before cubase starts . tried all option , still made my cubase very unstable
windowns 10 (updated)
Ilok (updated)
eliescner (updated)
cuabse 10.5.12 pro
Could you use Microsoft ProcDump utility to generate a DMP file when Cubase freezes? Then upload the DMP file to Dropbox or similar service and share the link here, please.
EastWest Play causes problem because the PACE License services in Windows 10 is always resetting to Disabled. Open Task Manager, Click on the ServicesTab, at the bottom of the window click Open Services. Now look for Pace License Services.Double click. You will now see Startup Type as “Disabled”. Change this to Automatic and then click “Start” to start the process. This is not a Cubase problem, it’s something with Pace Ilok and Windows. The Pace License Services always resets to Disabled and I have to redo the steps mentioned above to get all things related to the Pace Ilok working. Until this is figured out properly you need to do this process every time before you open Cubase if you are using EastWest Play or maybe anything else that uses Pace Ilok.
Eastwest made me problems all the time, but i always manged to deal with it with no crashes.
this time i solved the test manger services , and the pace llok doesn’t disconnect anymore! and doesn’t reset. which is kinda magical.
but sadly my cubase 10.05.12. still crashes after i open a few different projects . one after the other and not together, (with no instances of PLAY )
its just gets stuck on the upload of the project and freezes my whole computer,
i have to force a shut down so i could make the compute work again (no option do to cntl+alt+dlt)
and doesn’t even give me a crashdumb error anymore .
i hope someone has another clue for me where i find the problem
usually cubase works perfectly for me and i mange to solve the problems, but this time i am stuck
Use Microsoft ProcDump utility to get a DMP file while application freezes, please. Then upload it to Dropbox (or similar) and share the link here, please.
i tried to use Microsoft ProcDump utility
but i dont understand how to make a dumbfile from it
i’ve searched in the minidump folder but the folder is empty
I sent the procedure via PM.
You can also force a dump file while the application is hanging (Task Manager → Right-click the not responding program → Create Dump File)
Has anyone managed to resolve this issue? I’m having one related to this, although no hard reboot of the machine, just Cubase freezing and having to back out of it via Task Manager. Using Cubase 10.5.12, Windows 10 64 bit, minimal plug-ins - The Glue, one Izotope instance, RetroColor - all of which were working fine until updating Cubase. I9900k, 32 GB, Focusrite 18i8 USB - only use the computer for DAW work. Radeon R5 with latest drivers - no tweaking with settings.
Seems to be happen when I open Fabfilter plug-in - no waveforms display in the plug-in and the program locks up when I click the close box on the plug-in. Have to go into Task Manager, End Task, restart Cubase, same behavior when I open Fabfilter plug-ins. Have tried reinstall Fabfilter several times, it works for a bit, then the same thing re-occurs after a few minutes. According to the folks over at Fabfilter, it looks like something that appeared when Cubase was updated. Any ideas?
there are no changes in the latest version of Cubase that would cause that issue, we also routinely test FabFilter on several computers and can’t confirm that issue.
Sounds more related to OpenGL. Which driver version do you have? Can you try a 2019 driver (again installing only the video driver)?
Which GPU card is it exactly? What does the GPU usage in Task Manager looks like when Cubase freezes?
You can also force a crash dump from the Task Manager while Cubase is frozen (right-click → Create dump file) and send it to me, it usually shows the reason for the hang very clearly. Thank you!
Hoping you’re well amidst all the craziness of the world, and thanks for following up - really appreciate it.
I’m using an AMD Radeon HD 7400 series - exact model is the ASUS R5 230 - 2GB. Driver version: 15.201.1151.1008. Running the 2019 driver - I’ll try installing only the video driver and see if it lets me; I’ve only got the Catalyst Control Center installed. No tweaks or settings applied to the display. Running two displays. GPU was reading 0% at time of crash.
Since the .dmp file is over 13.9 Gb’s, it’ll take a while to upload to Google Drive, but here’s the command window as appears in WindowDbg:
A breakpoint when initializing the plugin.
Not common to see all of those UX theme calls, but looks all standard stuff.
What is not clear is the GPU setup
Do you have both cards installed? Or is the first one an integrated 7400M?
The driver version indicates a 2015 driver (the latest official driver for the HD7000 series), not a 2019 version, which would not support the HD anyway.
If you have both cards, I’d avoid using the HD7400 altogether - unfortunately it’s hardware that is causing problems since a while: those series reached legacy status in 2016, see Sign In to AMD Community - AMD Community
The latest drivers were release before important UI changes in Windows (2015 last official, 2016 last beta).
However, the R5/R7/R9 series are fully supported and do work fine. A late 2019 will allow you to do a custom install and install only the video driver (recommended).
GPU reading 0% seems to indicate it crashed already, with all of those OpenGL accelerated plugins, it seems definitely odd to have no GPU load at all.
Other than the GPU driver, please keep an eye on the UIs open, the hang could be due to computing stress or GPU thread sync.
(you can also check the GPU usage in Task Manager before that happens and see if anything stands out… or another tool where you can see the usage in the last few minutes)
I have only one card the ASUS R5 230 - which uses the AMD Radeon 7400 chipset, driving both monitors, yes. Would you recommend updating the 2016 beta driver, since the last official driver is from 2015? Or is there another AMD chipset or card you’d recommend? I chose the ASUS R5 230 because it is fanless and I only use the computer for DAW and music production work - desktop i9-9900k, Asus ROG Strix Z390-E, all SSD setup. Has been working flawlessly until this latest hiccup with the Fabfilter plugins.
Hi
I see the same problem ,
I don’t know the exact steps to reproduce , but sometimes when starting export I get a crash,
In the DMP file I see bunch of " — *** WARNING: Unable to verify checksum for Keyscape.dll"" on bunch of plugins.
I thougt maybe something isn’t installed well, but it’s not consistant.
Thanks !!!