Cubase 10.5.1x Freezing when trying to open SSD5

I have a project which has Steven Slate Drum 5 as an instrument track. If I select the track and try to open the instrument interface, the Cubase interface freezes.

Anyone else?

Hi,

I’m just wondering if it could be related to this issue.

If you are on Windows, could you use Microsoft ProcDump utility to get a DMP file, please?

I’ll see what I can do. I’m not very familiar with ProcDump.

OK. You are going to have to explain precisely what to do with ProcDump. I ran it and get this…

==========
C:\Users\Clay\Desktop\Temp2>procdump64 -e -h -t cubase10.5.exe

ProcDump v9.0 - Sysinternals process dump utility
Copyright © 2009-2017 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com

No process matching the specified name can be found.
Try elevating the command prompt or using PsExec to make one as SYSTEM.
psexec.exe -s -d -i cmd.exe
procdump.exe -accepteula …

I opened Cubase then ran ProcDump. I got this, then Cubase closed…

========
C:\Users\Clay\Desktop\Temp2>procdump64 -e -h -t cubase10.5.exe

ProcDump v9.0 - Sysinternals process dump utility
Copyright © 2009-2017 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com

Process: Cubase10.5.exe (11156)
Process image: C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
CPU threshold: n/a
Performance counter: n/a
Commit threshold: n/a
Threshold seconds: 10
Hung window check: Enabled
Log debug strings: Disabled
Exception monitor: Unhandled
Exception filter: [Includes]
*
[Excludes]
Terminate monitor: Enabled
Cloning type: Disabled
Concurrent limit: n/a
Avoid outage: n/a
Number of dumps: 1
Dump folder: C:\Users\Clay\Desktop\Temp2
Dump filename/mask: PROCESSNAME_YYMMDD_HHMMSS
Queue to WER: Disabled
Kill after dump: Disabled


Press Ctrl-C to end monitoring without terminating the process.

[22:54:22] Exception: 80000004.SINGLE_STEP
[22:54:22] Exception: 80000004.SINGLE_STEP
[22:54:22] Exception: 80000004.SINGLE_STEP
[22:54:22] Exception: 80000004.SINGLE_STEP
[22:54:22] Exception: 80000004.SINGLE_STEP
[22:54:22] Exception: C0000005.ACCESS_VIOLATION
[22:54:22] Exception: C0000005.ACCESS_VIOLATION
[22:54:22] Unhandled: C0000005.ACCESS_VIOLATION
[22:54:22] Dump 1 initiated: C:\Users\Clay\Desktop\Temp2\Cubase10.5.exe_200225_225422.dmp
[22:54:24] Dump 1 complete: 149 MB written in 1.5 seconds
[22:54:24] Dump count reached.

Hi,

Sorry, In not Windows user, I just know, this is the tool, if you want to generate a dmp file.

I need to get the source dmp file to be able to resolve it.

I can give you the dump file shown above that it generated when Cubase crashed when starting the ProcDump. Do you want that? If so, what do you have where I can upload it?

Hi,

I would like to get the DMP file from the scenario you have described, so the one from Cubase freeze when open the plug-in.

If you have other crash/freeze, make a new thread, write a description when did Cubase freeze/crash and attach the relevant DMP file, please. You can share the DMP file by using Dropbox or similar service, please.

I do not have a dump of the SSD5 scenario because Cubase went away when I started ProcDump and specified Cubase as the target.

My dropbox is full.