Cubase 10.5 (or 10.5.12) crashes . Groove agent SE5 related?


Cubase 10.5 (or 10.5.12) crashes randomly when in use or closes while opening a project.If so, Cubase usually loads on the second or third try…
I have noticed it does so only in projects using Groove Agent SE5 (the one included)
Anyone else? Is this a known bug?


(having to often close it with the task manager because it hangs on exit has been extensively mentioned elsewhere before…)

Gigabyte B85M
Audient iD4


In any case, I would recommend to make sure, you have the latest Groove Agent SE update installed.

Could you attach the Crash Dump file, please?

  • Documents/Steinberg/Crash Dumps folder

Hi Martin,

Crash Dump files? here you go…

Cubase 64bit 2020.5.10 (682 KB)
Cubase 64bit 2020.5.10 (645 KB)
Cubase 64bit 2020.5.10 (630 KB)

Cubase decided to close itself again.This time there´s no Crash Dump, just the attached message so maybe eLicenser related?
All licenses up to date and lates elicenser installed…
Anotación 2020-05-12 174830.png


As I can see, you are using Cubase 10.5.0. Update to the very latest Cubase 10.5.12 first, please. If it’s still crashing, upload the latest 10.5.12 DMP file, please.

I am on 10.5.12 I went back to 10.5 for a few days to check if it got better but it didn´t.
There isn´t always a Crash dump file.

Right now I double clicked on a .cpr file to open it and Cubase just closed. No dump file, I checked inmediately…

I attach some older 10.5.12 ones from before i rolled back to 10.5 and then up again.

Thanx for your time!
Cubase 64bit 2020.4.30 (668 KB)
Cubase 64bit 2020.4.30 (664 KB)
Cubase 64bit 2020.4.30 (666 KB)


Al the crashes are in Groove Agent SE. You have the very latest 5.0.20 update installed.

Could you try to trash Groove Agent SE preferences, please? Rename this folder.
Win: %appData% Steinberg/Grove Agent SE_64

Hi Martin,

Didn´t work.
A new %appData% Steinberg/Groove Agent SE_64 was created but cubase still crashes on opening. No CrashDump file.



Reported to Steinberg.

I am having an issue where cubase 10 crashes, I deleted the .dll file and it stated fine.