Cubase 10 crashes after a few seconds (Windows 11)

Cubase
,
1

Hi there,

Since yesterday, Cubase 10 crashes each time after a few seconds. Here is how:

  • I launch it, everything goes right.
  • Then, if I make a new project : it crashes each time after a few seconds (I have tried a lot of different pathes for the default folder, everything is the same).
  • If I open an existing project : after loading it well (I can see all the tracks), it crashes after a few seconds (same for all projects).

Between last time Cubase was all right (+/- 2 weeks ago) and now , I didn’t install any new plugin.
The only change I made on my computer was to disable One Drive and copy all my folders on Google Drive instead. But I didn’t touch to the system files (c:\ProgramFiles…) of course !

I spent all day long yesterday to try to resolve this issue. I tried to repair Cubase (with the inner function), then I tried to de-install and re-install it. Always the same issue.

I installed Procdump this morning to see the dump file (because there was no dump file generated). Here is the link : Cubase10.exe_230818_110118.dmp - Google Drive

I made a video to show you the problem. Here is the link : CrashCubase10.mp4 - Google Drive

Thank you for helping me because I’m getting crazy with this problem !!!

Best regards

Veronique

2

Hi @vsonnev

Thanks for the well written report!

Here are the things that caught my eye:

0000000000564090 0000000000100d44 : graphics2d+0x3634a

and

ExceptionAddress: 00007ffc1104f61e (ucrtbase!abort+0x000000000000004e)
ExceptionCode: c0000409 (Security check failure or stack buffer overrun)

ERROR_CODE: (NTSTATUS) 0xc0000409 - Das System hat in dieser Anwendung den berlauf eines stapelbasierten Puffers ermittelt. Dieser berlauf k nnte einem b sartigen Benutzer erm glichen, die Steuerung der Anwendung zu bernehmen.

How are you connected to the internet?
Do you use a VPN?

Which graphics card are you using?
Did you already try to update to the lastest version? If Nvidia, did you use the Studio mode during installation?

What happens when you start Cubase in admin mode? (right click on the icon > Run as Administrator.

Here’s the full Exception Analysis:

Exception Analysis

0:000> !analyze -v

  •                                                                         *

  •                    Exception Analysis                                   *

  •                                                                         *

*** WARNING: Check Image - Checksum mismatch - Dump: 0x11dbfb, File: 0x12240f - C:\ProgramData\Dbg\sym\ucrtbase.dll\F5FC15A3111000\ucrtbase.dll

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 4811

Key  : Analysis.Elapsed.mSec
Value: 30963

Key  : Analysis.IO.Other.Mb
Value: 3

Key  : Analysis.IO.Read.Mb
Value: 46

Key  : Analysis.IO.Write.Mb
Value: 148

Key  : Analysis.Init.CPU.mSec
Value: 530

Key  : Analysis.Init.Elapsed.mSec
Value: 13186

Key  : Analysis.Memory.CommitPeak.Mb
Value: 165

Key  : FailFast.Name
Value: FATAL_APP_EXIT

Key  : FailFast.Type
Value: 7

Key  : Failure.Bucket
Value: FAIL_FAST_FATAL_APP_EXIT_c0000409_ucrtbase.dll!abort

Key  : Failure.Hash
Value: {e31753ac-c98a-8055-3663-47e707543d20}

Key  : Timeline.Process.Start.DeltaSec
Value: 47

Key  : WER.OS.Branch
Value: ni_release

Key  : WER.OS.Version
Value: 10.0.22621.1

Key  : WER.Process.Version
Value: 1.2.2.301

FILE_IN_CAB: Cubase10.exe_230818_110118.dmp

COMMENT:
*** procdump64 -e -h -t Cubase10
*** Unhandled exception: C0000409

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
rax=0000000000000001 rbx=000000000014da78 rcx=0000000000000007
rdx=00003c284a51dc16 rsi=000000000014db10 rdi=0000000000100d44
rip=00007ffc1104f61e rsp=000000000014d880 rbp=000000000014d9f9
r8=00007ffc110d0920 r9=000000000014d7f8 r10=0000000000000012
r11=000000000014d8e0 r12=0000000000564090 r13=0000000000000005
r14=000000000015098a r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
ucrtbase!abort+0x4e:
00007ffc`1104f61e cd29 int 29h
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffc1104f61e (ucrtbase!abort+0x000000000000004e)
ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
ExceptionFlags: 00000001
NumberParameters: 1
Parameter[0]: 0000000000000007
Subcode: 0x7 FAST_FAIL_FATAL_APP_EXIT

PROCESS_NAME: Cubase10.exe

ERROR_CODE: (NTSTATUS) 0xc0000409 - Das System hat in dieser Anwendung den berlauf eines stapelbasierten Puffers ermittelt. Dieser berlauf k nnte einem b sartigen Benutzer erm glichen, die Steuerung der Anwendung zu bernehmen.

EXCEPTION_CODE_STR: c0000409

EXCEPTION_PARAMETER1: 0000000000000007

FAULTING_THREAD: 00004e0c

STACK_TEXT:
000000000014d880 00007ffc1104ed39 : 0000000000000003 0000000000000003 0000000000000001 0000000200000020 : ucrtbase!abort+0x4e
000000000014d8b0 000000018003634a : 0000000000000000 000000000015098a 0000000000000005 0000000000564090 : ucrtbase!terminate+0x29
000000000014d8e0 0000000000000000 : 000000000015098a 0000000000000005 0000000000564090 0000000000100d44 : graphics2d+0x3634a

STACK_COMMAND: ~0s ; .cxr ; kb

SYMBOL_NAME: ucrtbase!abort+4e

MODULE_NAME: ucrtbase

IMAGE_NAME: ucrtbase.dll

FAILURE_BUCKET_ID: FAIL_FAST_FATAL_APP_EXIT_c0000409_ucrtbase.dll!abort

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 6.2.22621.436

FAILURE_ID_HASH: {e31753ac-c98a-8055-3663-47e707543d20}

Followup: MachineOwner

3

Thank you very much for your help !

  • I don’t use a VPN for internet
  • My graphic card is NVDIA GeForce 930-MX. I tried to update the pilot but it has already the latest version (and nothing changed since 2 weeks ago !)
  • I tried to execute Cubase in admin mode, but same issue…

It seems to be a problem with a buffer size… I am trying this : System Detected Stack-Based Buffer Overrun – How to Fix - MiniTool Partition Wizard
(Fix 1 done => same issue)… I continue with Fix 2…

4

Hi @vsonnev

Please try the following:
Use the Safe Mode and

  • disable preferences and
  • plugins.
    Then try to
  • create a new project in a new folder in your Documents folder.

To open the Safe Mode dialog, launch Cubase, and hold down Ctrl/Cmd-Shift-Alt/Opt.

5

Thanks for your message !

I did it, but actually, I had just the possibility to disable the preferences, but not the plugins.
I created a new project in my Documents folder, and it is still crashing.
:frowning:

6

What happens when you revert these changes?

7

Ow, I don’t want to do that, it took me 2 days to transfer everything !

8
1 Like
9

Ok, how might the migration from OneDrive to Google Drive affect Cubase (if at all)?
Do you have your project files or sample libraries stored there?

10

@Croissant please notice the version. Safe mode is not the same in Cubase 10. You are very helpful here, but it would be worthwhile to research your answers to be sure they are correct.

@vsonnev Make sure you are running the latest version of Cubase 10.

If so, Step 1 in troubleshooting any problem is to hide the prefs folder from Cubase.

Do this by temporarily moving the Cubase 10 prefs folder as well as any others belonging to earlier Cubase installs, to the desktop, .

Launch Cubase and observe what happens.

11

Thanks for the screen recording.

I see you have an OpenVPN GUI icon.
Please make sure that this is not running. Kill it in the task manager if necessary.

You could also try to disconnect your PC from the internet before launching Cubase. Given the other thread that mentioned VPN/Network as a possible source of the problem.

12

This is not at all likely to be the problem. Allow the person to do the routine troubleshooting.

13

I’m trying my best. Learning while doing :+1:

14

I suggest doing after learning.

15

I suggested checking the vpn and network because of your solution for the same error message.

Your behavior is pretty annoying and rude, I’m sorry to say!

16

Please, PEACE and LOVE ! :slight_smile:

Thank you both of you giving me your time.

I try the next steps and come back… :slight_smile:

17

nah - I could see how you’d read it like that - but I doubt it’s anything more than just not wanting to spend extra time ensuring you aren’t offended… like everything on the internets. In a previous post steve even gives you props.

18

@Croissant : I stopped OpenVPN and no difference

@Steve : I installed the last update (10.0.60) then I moved the prefs folder on my desktop and I tried again (see video :CrashCubase10-3.mp4 - Google Drive) … always the same problem… (+ a new problem with Padshop license…)

I give up for tonight. I don’t know if you are online during the weekend.
If yes, I continue tomorrow.
If no, I think I am going to reinstall windows and all my applications !!! :frowning:

Anyway, thanks again for your time :slight_smile:

19

But it was not the same at all. That user in the other topic said that when they used their VPN, Cubase crashed.

I suggested they activate LAN access for their VPN because certain functions use the local network, and VPNs block it unless configured not to. Once they made that config change, their problem was solved, as is noted in the OP of that topic. I did not suggest they turn of the VPN, or disconnect from the Internet.

It’s important that we, as forum users provide accurate information to people. This concerns me as a forum moderator.

1 Like
20

It happened to me also. I had to turn OFF the auto save function and everything worked just fine.
It was set to 5 Minutes.
I am using Cubase 12 Pro now with auto save on and no plroblems.
Hope this helps.