I usually leave a project running when I am finished for the day. When I come back to it next morning it is invariably unresponsive and has to be killed from the Task Manager.
Anybody else seeing this? Any suggestions?
Hi,
Are you on Mac or Windows, please?
As the title says, Windows 10
Hi,
Generate a DMP file and share it via Dropbox or similar service, please.
Once Cubase becomes frozen, open the Task Manager, right-click to Cubase and click to Generate DMP file.
If this doesn’t work, use Microsoft ProcDump utility to generate a DMP file, please.
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Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.
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Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
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Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder. -
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).
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Launch procdump64 via Command Prompt:
Cubase 11:
procdump64 -e -h -t Cubase11
Nuendo 11:
procdump64 -e -h -t Nuendo10
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.
- Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
ZIP and share the DMP file via Dropbox or similar service, please.
I had trouble following your instructions. When I tried to do a dump in Task Manager it started working and 30 minutes later it was still at it. I gave up. I’ll try again and I will also send a screen shot of the project window when the freeze occurs.
Do you sleep your machine when you finish for the evening, or just leave it running?
Is it possible your computer is going in to a power state which is shutting off your audio interface, and thus upsetting Cubase? i.e. sleep/hibernate modes in “Power & Sleep” options in Win 10.
Try and sleep the machine while Cubase is open, and see what happens when you resume.
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