Cubase 10 Mojave Crash log

simsung · December 28, 2018, 4:38pm

Hi , can anyone help me to understand, whats the problem why cubase 10 crashes?
i cant find the error. Its a new system on a new mac mini, and i tried to install as less software as possible to get the system as stable as possible. now those crashes appear not regular which doesnt help to solve theproblem.
here is the short version of the error log (full log attached):
THANK YOU for your help!!

Process: Cubase 10 [819]
Path: /Applications/Cubase 10.app/Contents/MacOS/Cubase 10
Identifier: com.steinberg.cubase10
Version: 10.0.5.72 (10.0.5.72)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Cubase 10 [819]
User ID: 501

Date/Time: 2018-12-19 15:13:56.466 +0100
OS Version: Mac OS X 10.14.1 (18B75)
Report Version: 12
Bridge OS Version: 3.1 (16P1065)
Anonymous UUID: AF8A619F-EB67-5B19-E090-244F9757FE91

Time Awake Since Boot: 16000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [819]

ID Vend/Dev
9222 67df1002
Seconds Ago ID Type
16000.0 9222 Attach

Thread 0 Crashed:: 0 com.steinberg.cubase10 1 com.steinberg.cubase10 2 com.steinberg.cubase10 3 com.steinberg.cubase10 4 com.steinberg.cubase10 5 com.steinberg.cubase10 6 com.steinberg.cubase10 7 com.steinberg.cubase10 8 com.steinberg.cubase10 9 com.steinberg.cubase10 10 com.steinberg.cubase10 11 com.steinberg.cubase10 12 com.steinberg.cubase10 13 com.steinberg.cubase10 14 com.steinberg.cubase10 15 com.steinberg.cubase10 16 com.steinberg.cubase10 17 com.steinberg.cubase10 18 com.steinberg.cubase10 19 com.steinberg.cubase10 20 com.steinberg.cubase10 21 com.steinberg.cubase10 22 com.steinberg.cubase10 23 com.steinberg.cubase10 24 com.steinberg.cubase10 25 com.steinberg.cubase10 26 com.steinberg.cubase10 27 com.steinberg.cubase10 28 com.steinberg.cubase10 29 com.steinberg.cubase10 30 com.steinberg.cubase10 31 com.steinberg.cubase10 32 com.steinberg.cubase10 33 com.steinberg.cubase10 34 com.steinberg.cubase10 35 com.steinberg.cubase10 36 com.steinberg.cubase10 37 com.steinberg.cubase10 38 com.steinberg.cubase10 39 com.steinberg.cubase10 40 com.steinberg.cubase10 41 com.steinberg.cubase10 42 com.steinberg.cubase10 43 com.steinberg.cubase10 44 com.steinberg.cubase10 45 com.steinberg.cubase10 46 com.steinberg.cubase10 47 com.steinberg.cubase10 48 com.apple.AppKit 49 com.apple.AppKit 50 com.apple.AppKit 51 com.apple.AppKit 52 com.apple.AppKit 53 com.apple.AppKit 54 com.apple.AppKit 55 com.apple.AppKit 56 com.apple.AppKit 57 com.apple.AppKit 58 com.apple.AppKit 59 com.apple.AppKit 60 com.apple.QuartzCore 61 com.apple.QuartzCore 62 com.apple.AppKit 63 com.apple.CoreFoundation 64 com.apple.CoreFoundation 65 com.apple.CoreFoundation 66 com.apple.CoreFoundation 67 com.apple.HIToolbox 68 com.apple.HIToolbox 69 com.apple.HIToolbox 70 com.apple.AppKit 71 com.apple.AppKit 72 com.apple.AppKit 73 com.steinberg.cubase10 74 com.steinberg.cubase10 75 com.steinberg.cubase10 76 com.steinberg.cubase10 77 libdyld.dylib Dispatch queue: com.apple.main-thread
0x00000001008aa615 0x100459000 + 4527637
0x00000001008aa34f 0x100459000 + 4526927
0x0000000101a5d29f 0x100459000 + 23085727
0x0000000100b0c5aa 0x100459000 + 7026090
0x00000001008cf572 0x100459000 + 4679026
0x000000010087ce4e 0x100459000 + 4341326
0x000000010087bc1e 0x100459000 + 4336670
0x000000010197953d 0x100459000 + 22152509
0x0000000101970213 0x100459000 + 22114835
0x000000010196fd21 0x100459000 + 22113569
0x000000010196f6f1 0x100459000 + 22111985
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x000000010196f6f1 0x100459000 + 22111985
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x000000010219e1ba 0x100459000 + 30691770
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x0000000101f72962 0x100459000 + 28416354
0x00000001021e5820 0x100459000 + 30984224
0x0000000101f72716 0x100459000 + 28415766
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x00000001021e5820 0x100459000 + 30984224
0x00000001021e5b6d 0x100459000 + 30985069
0x000000010221241c 0x100459000 + 31167516
0x00000001022122c5 0x100459000 + 31167173
0x0000000102212053 0x100459000 + 31166547
0x000000010223f2f2 0x100459000 + 31351538
0x000000010223f828 0x100459000 + 31352872
0x00007fff29cb5755 _NSViewDrawRect + 66
0x00007fff29ca0552 -[NSView _drawRect:clip:] + 1745
0x00007fff29c9e416 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4808
0x00007fff29c9dd56 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3080
0x00007fff29c9d128 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 65
0x00007fff29c9aa5a -[NSView _oldDisplayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 1887
0x00007fff29c9a099 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 253
0x00007fff29c96c86 -[NSView displayIfNeeded] + 1300
0x00007fff29c93a20 -[NSWindow displayIfNeeded] + 283
0x00007fff29c9385f __NSWindowGetDisplayCycleObserverForDisplay_block_invoke + 722
0x00007fff29c8e966 NSDisplayCycleObserverInvoke + 170
0x00007fff29c8e4db NSDisplayCycleFlush + 1073
0x00007fff375dd1b3 CA::Transaction::run_commit_handlers(CATransactionPhase) + 49
0x00007fff375dcb7a CA::Transaction::commit() + 186
0x00007fff29c8de41 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 274
0x00007fff2c6936ad CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 23
0x00007fff2c6935e2 __CFRunLoopDoObservers + 452
0x00007fff2c635109 __CFRunLoopRun + 1166
0x00007fff2c634a28 CFRunLoopRunSpecific + 463
0x00007fff2b8cdb35 RunCurrentEventLoopInMode + 293
0x00007fff2b8cd86b ReceiveNextEventCommon + 618
0x00007fff2b8cd5e8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
0x00007fff29b89eb7 _DPSNextEvent + 997
0x00007fff29b88c56 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
0x00007fff29b82cb9 -[NSApplication run] + 699
0x000000010222a898 0x100459000 + 31266968
0x0000000102067e9d 0x100459000 + 29421213
0x0000000101cd42db 0x100459000 + 25670363
0x0000000101cd6fab 0x100459000 + 25681835
0x00007fff5981208d start + 1

Thread 1:: CRASH THREAD
0 libsystem_kernel.dylib 0x00007fff5994ac7e semaphore_timedwait_trap + 10
1 com.steinberg.cubase10 0x0000000101cf85f2 0x100459000 + 25818610
2 com.steinberg.cubase10 0x00000001011b685b 0x100459000 + 14014555
3 com.steinberg.cubase10 0x0000000101cf78d4 0x100459000 + 25815252
4 libsystem_pthread.dylib 0x00007fff59a04339 _pthread_body + 126
5 libsystem_pthread.dylib 0x00007fff59a072a7 _pthread_start + 70
6 libsystem_pthread.dylib 0x00007fff59a03445 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x46d1761046d10dec rbx: 0x000060000b55bc00 rcx: 0x0000000000000000 rdx: 0x0000000000000001
rdi: 0x00007fdcc69592c0 rsi: 0x000060001e016490 rbp: 0x00007ffeef7a1fd0 rsp: 0x00007ffeef7a1fc0
r8: 0x0000000000000000 r9: 0x0000000000000e50 r10: 0x00000000d94e12c0 r11: 0x00000000d94e1100
r12: 0x000060000b55bc00 r13: 0x00007fdcc6939ef0 r14: 0x000060000b55bc00 r15: 0x000060001e016490
rip: 0x00000001008aa615 rfl: 0x0000000000010206 cr2: 0x0000000132f350fb

Logical CPU: 8
Error Code: 0x00000000
Trap Number: 13
Cubase 10_2018-12-27-165654_Simons-Mac-mini.crash (106 KB)

Martin.Jirsak · January 1, 2019, 5:40pm

Hi,

please update to Cubase 10.0.10. Does it still crash? If yes, attach the source *.crash file again, please (don’t paste the text here).

What steps you do before it crashes?

simsung · January 4, 2019, 4:59pm

i already updated, here is the new log
this time it crashed during closing cubase process
Cubase 10_2019-01-04-175205_Simons-Mac-mini.crash (112 KB)

Martin.Jirsak · January 9, 2019, 2:10pm

Hi,

Could you try in Cubase Safe Start Mode, please?

I just reported this to Steinberg (CAN-20243).

simsung · January 9, 2019, 9:36pm

you mean to delete the settings?
i can do it - but i didnt copy them from last version but edited them newly again (which takes some time ) - and since the error doesnt appear everytime, its hard to recreate it.

Martin.Jirsak · January 9, 2019, 10:43pm

Hi,

I mean to use Cubase Safe Start Mode to get the factory settings.

Martin.Jirsak · January 10, 2019, 9:11am

Hi,

Do you use FLAC files in your project, please? Or any other type of audio files?

simsung · January 10, 2019, 9:13am

Ah alright! i found how to do that. i ll check that
thanks Martin

Martin.Jirsak · January 10, 2019, 10:26am

Hi,

It was meant as a question, to get more information about the crash. Not as a suggestion to avoid it.

simsung · January 10, 2019, 12:29pm

sorry, now i feel stupid - in what way does safe start mode - or deactivation of the settings give me information? i just deactivates the settings - or is there any log coming with it?

just tried one session safe mode - no issues there, but as i said, that doesnt mean something, because the issues dont appear on a certain action, so its hard to recreate it.

to your second question: no , i dont use flac files

Martin.Jirsak · January 10, 2019, 2:02pm

Hi,

Sorry, now we mixed up two questions and answers.

Safe Start Mode: Yes, please try it. If it seems to work, could you backup your Cubase 10_64 preferences folder, rename it, and start Cubase again? Then you get factory settings (preferences), which is the same as Safe Start Mode. This could hopefully solve your issue. Is this possible?
FLAC question: That was just an information for me (nothing, you should try), because the crash dump seems to lead into this direction. But now you said, it’s not there, so I have to focus on something else in the crash dump. Thank you.