hi everyone,
i just build a PC for my friend, he used it for audio production with cubase. the problem is cubase 10 crashed randomly, no dump file on folder Document-Steinberg. i’ve troubleshoot for a week (change windows version, disabled plugin all of them, updating runtime library msvc++, dotnet etc, replace the ssd, updating BIOS (gigabyte B450 Gaming) to F42a, updating latest chipset driver from gigabyte website and amd website) it still crashed even just playing a track.
here’s some info i get from windows applications log:
Faulting application name: Cubase10.exe, version: 10.0.40.284, time stamp: 0x5d5e8df6
Faulting module name: ucrtbase.dll, version: 10.0.16299.1059, time stamp: 0x27fc3e10
Exception code: 0xc0000409
Fault offset: 0x000000000006b0be
yesterday i open task manager and saw gpu usage spiking to 100% when the cubase crashed, so i think its the graphic problem. and now i try running it with old gtx 650 1gb, its allready 6 hours and still running without crash. is anyone have an experience (and a fix of course) with this kind issues?
ps:sorry for my bad english, im indonesian
a crash in the ucrtbase.dll module is indeed a graphic issue. I’ve seen quite a few with integrated cards…
We usually recommend to install a very recent WHQL driver in custom mode (no AMD Settings, etc.).
The problem persisted for half-a-dozen users I dealt with, but sadly after investigation, most of those cases ended up being ‘not resolutive’ or a driver issue.
I’ve experienced a similar problem recently on a new PC running Cubase Pro 10.40. The PC is an HP EliteDesk 705 G4 Mini and is based on a Ryzen 5 2400G CPU and Radeon RX Vega 11 integrated graphics. The symptoms are similar - Cubase may suddenly close, sometimes with a “buzzing” sound for 3-5 seconds or so. There is no crash dump file created. The Windows 10 (v1903) Application log will indicate a fault in the ucrtbase.dll module and occasionally will indicate a fault in the ntdll.dll module.
I thought I had resolved the issue by repairing the sll of the Visual C++ Redistributable modules and updating BIOS and AMD video drivers to the latest, however the issue still occurs. It can be an hour or more without happening, but is unpredictable, so the practice for now is th SAVE OFTEN. Based on other threads besides this one, I’m concerned that this could be a “fatal flaw” for this particular hardware and Cubase.
I’m curious about other’s experiences or solutions.
good call on repairing the Redistributables, often worth a try. Did you also install the graphic driver only?
If you could create a crash file using Microsoft’s ProcDump and send it over to me, I’d like to check it out.
Feel free to also send an NFO file.
Buzzing is strange, though. I’ve seen this only connected to serious UI/GPU misbehaviour.
I’m not familiar with ProcDump, but can download and execute it. The crashes have been fairly rare, glad to say. Last night was the first time in a few days. The buzz is just a hum through the monitors for a few seconds as everything freezes, then Cubase closes. The are no Cubase crash dumps generated. Today I did remove old versions of the VC++ redistrib files and installed the current 2015-2019 version - looks like the same ucrtbase.dll file version. (10.0.18362.387) I also did a clean install of the Radeon drivers using V 17.7, which is about 18 months old. I WAS using the current 19.9 version but thought it might be worth using an older driver as a test.
thanks, I have modified your post to include the data in a code box. Going to send you a PM later today.
I’d definitely recommend to re-install the Redistributables you have removed, many of these are installed by software that needs it, possibly plugins too - older versions are not cumulative like 2015, 2017 and 2019 and need to stay on the system.
I have plugins that install versions back to 2005 and 2008 and currently have all versions from 2005 to 2015-2019: all have been automatically installed by plugins.
I had the exact problem with the same hardware, Cubase 9. I tried all the different Radeon drivers but no better. Eventually I removed the Radeon driver and used the Microsoft one and now only an occasional crash when Cubase is running ( a few a week rather than 3 an hour!). I still do have an issue with Cubase hanging on the Hub screen quite often. I have to restart PC and it usually works fine then for some bizarre reason.
Hi everyone, I have met this very hard issue nad I fought like 2 months with Cubase closing unexpectly. I have cubase 10 pro, windows 10 pro, Gigabyte a320m s2h, Ryzen 3 processor, 16gb ram ddr4 and none of the above solutions result for me, finally I bought a very cheap pci-e card and finally ucrtbase.dll error seems to be gone and I have still cubase opened since 5 hour ago working perfectly! I hope I could help someone because It was very hard to me too.
Any luck finding the solution other than changing hardware or without AMD graphics drivers? (I have a slightly upgraded setup than OP through). I’ve tried most of the suggested things on the forums. I also recorded similar errors with procdump because there is no dump files generated and Cubase just vanishes. I haven’t found any specific action that causes the crash and it might be working well for couple of hours or just couple of minutes. It gives me alot of headache and sounds like there is indeed something fatal with AMD vs. Cubase… I upgraded my desktop to AMD basically on Black friday and I am tired of fighting with this.
Some of the things i tried:
Update newest drivers for all hardware and Windows
Run “sfc /scannow”
Reinstalling Pace / iLok with newest software
Removing Waves plugins
Reinstalling eLicenser with newest software
Disabling soundcard from GPU (not from bios yet but from Windows hardware manager)
I don’t know what to do next because I don’t feel good about changing my expensive graphics card because I also do other things than record audio. Tried Cakewalk since it was free and it works perfectly but Its very hard to use because I’ve been working with cubase for years. And the version 10 is absolutely great if it works.
I have had a rock solid Cubase 10.5 for months now. The game changer ( having tried every tweak on the net) was to install a separate basic video card. A simple procedure, it automatically stops the integrated graphics which I believe is the problem. Not sure why but having installed the card it was like night and day difference. A link to my solved post on Facebook group
This is exactly my problem. Ryzen 5 With Vega 8 graphics. There is apparantly no solution and Steinberg are unable to fix it. It should be advertised that Cubase will not work on these machines.
Lots of posts on forums say they have no problems with Ryzen and Cubase. Not sure what the problem is but installing a basic video card solved it 100% for me.
What is your memory configuration? Integrated graphic do steal a lot of memory bandwidth so it usually important to have all memory channels “open”. You need to check the manual, and the easy way is to have same memory modules in all slots. Most likely 4 if it not a itx or a other mini format.
AMD developers team are always open to work in a patch conjointly with brands, they have fast response, did Steinberg tried to contact to them for solve any of the issues? tech.support@amd.com
I hope don’t take this as spam, I think it’s important that Steinberg can approach AMD to work on a patch, AMD tech support have told me in the past that Steinberg can easily contact to AMD developers to work on a patch together, however recently in 2020 new drivers appeared for AMD specifically for this processor but pretty sure for the rest too, maybe this will solve the problems? if anyone can confirm, it would be appreciated.