@Soft_machine If you send me your ticket number I can check with the support team.
How, after 30 years, do you today decide that it lacks some basic functionality? Serious question, as thatâs a long time to sit waiting for base level functionality.
And of course, no-one is forcing you to use Cubase, it should be a choice that we all make as individuals. If we no longer fit the demographic for the direction of particular software development, thatâs just how progression works - some leave, new users join.
I guess it really comes down to what you class as âbasicâ functionalities, and how truly important they are - or if youâre comparing some functions to other DAWs and feeling envious that theyâre not in Cubase.
If thatâs the case, You canât take single elements of a total product and compare, compare DAW products as a whole and i think the vast majority would agree that Cubase is not lacking in core areas. Itâs feature set is pretty massive.
However, if youâve sat for 8-30 years without basic functionality, in truth, youâre part of the problem for buying in to that model for so long. A company will measure success in sales, money talks.
Support Ticket #220840
Temporary solved by myself
Simple: Basic functionality is changing during time. But every time has a basic functionality. Would you use a text editor without global find and replace? Yes I did, and I was happy because of the basic functionalityâŚbut today I would not! Time is changingâŚ
Cubase is not lacking in YOUR core areas but in MINE!
And YES: no one is forcing me to buy and use Cubase.
And NO: I do not have to accept the product without critics and wishes. Thats only the way for religious fan boysâŚ
And YES: Money talks. On both sides!
I even bought Dorico in a version I could not use, just to support an alternative to SibeliusâŚand I am quite satisfied with the result. But I accept that a lot of people have other demandsâŚ
If you are completely satisfiedâŚgood. Go and work. And do not complain about people that are missing features. What do you want? A Kotau finishing every comment here?
An back to the thread title: In my opinion there is a substantial difference in communication with the customer demands in Dorico/Wavelab on one side and Cubase on the other. You are satisfied. I am not. So what?
Ok. Our support team answered to you after a couple of days and made a suggestion, that didnât solve the âhang on exitâ. Have you considered to update your OS to Windows 10? I mean, Windows 7âŚ?
Thank you @Matthias_Quellmann
Not yet. Many projects waiting to be done.
Bad time for such a big experiments and support team stress tests 
regards, Alex
So what? So, the reason is that the Dorico community is far tighter, and less encompassing.
If i gave you the job of ensuring multiple diners in one room are happy with the lunch being served, do you think the room with 5 people or 100 is most easily managed?
And to flip that scenario, if you were one of the 5 diners, or one of the 100 youâd have a vastly different opinion on the service being delivered despite the food being the same.
And yes, i totally agree that the Dorico team, at least from a community aspect, are super engaged and very efficient in informing their users on this forum. Plus far more pro-active. But can Steinberg double their spend on support staff to get Cubase support up to speed? I really donât know the answer there.
However, the salient point iâm making is that if youâre not happy with a product over such a long period, then the only language companies understand is money. So you have to learn to walk away, and not support a product which is failing to deliver.
To me, paying into a system that doesnât work for 8+ years helps no-one, and it fails to support companies who are doing things ârightâ and are more deserving of your money and match your requirements.
Thereâs a ton of improvements i could list too, just as everyone. But iâve been through the whole âgrass is greenerâ process before and itâs simply a case that Cubase ticks the âmostâ boxes for me, just not âallâ. The ones that it doesnât tick, usually thereâs a workaround.
To make it short: 8+ ago this feature were new and meanwhile Steinberg told us that they were working on this issueâŚso there were reasons to stay with cubase long time but not for eternity.
If I switch to a text editor with global find/replace and you complain a âgrass is greenerâ mentality it makes me laugh ;-).
And: If I have the opportunity to tell the producer what I would like to have I will not tell him all the things I like (He knows that I was satisfied until now because I used it since Atari). It is very politely that you do but if all would do this we only had a great party and C11 would be the first product that has reached the final target version numberâŚ
So, to complain about the complainer makes absolutely no sense for me.
When I have to switch to another product because of a massive missing feature it is a fact.
Probably I would come back as soon Steinberg implements this missing featureâŚ(I assume).
But why are you so passionately decline my needs and decisions?
If you like it the way it is I would never argue with you to see the bad things.
I never could understand the (apple) fan boysâŚbut it seems to me that customers nowadays identify completely with their used/sold products (must be a psychological effect).
I am old-fashioned and use my sold products as tools. If they fit I am satisfied; if they doesnât fit I complain and look finally for a product that fit. I feel not as a Steinberger or a PresonerâŚand there is no âgrassâ for meâŚjust tools that fit 
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I havenât declined or argued against your needs at all, iâm saying that if youâve sat using a product for 8+ years that fails to meet your needs why an earth are you still paying for it?
Itâs how you react to using a flawed product is what iâm questioning⌠And again, is part of the problem as youâre supporting a product that, for yourself, apparently is not fit for use? I mean thatâs what a basic function is.
To be entirely clear - My entire stance is in support of YOU, not Steinberg. Iâm telling you to walk away from the product if it fails to deliver on basic functions, that is in no way being a fanboy or defending Steinberg, in fact itâs probably offensive for a user to say this on their own forum.
Personally, iâm far from being entirely happy with Cubase, but as i said before itâs the only DAW out there which ticks the majority of my requirements⌠Hence why i use it. Itâs bad in places with legacy code and bugs that you have to work around⌠But i have found workarounds for most issues that presents itself.
As a whole itâs a fantastic product that delivers a depth of functions across the board, most of the time itâs small bugs that tarnish it, or functions that are failed to be updated beyond their initial state when added.
Iâm sure many of Steinbergs development team arenât happy with the state of Cubase as a whole, just as the support staff probably arenât happy with dealing with overwhelming support tickets/forum complaints. But thatâs good as it shows hunger and drive to succeeed.
But what can be done when finances dictate the effectiveness and man-power that can go into achieving a more perfect product and support system?
You just have to accept that nothing is perfect and Cubase carry decades of legacy code which weighs it down - they just cannot erase it all and start again. If something isnât fixed itâs either because of that reason (i.e. it would break more than it fixed), or youâre in a small minority of users that would benefit from the âbasicâ functions you feel are lacking.
Out of curiosity, what is one example of the basic functions Cubase has lacked for 8 years?
I bought v.10 and i was never able to use it. First of all: midi out is not assignable, so i canât use my own synths, and second: my pc got hacked and the files got corrupt, new install has never worked since i was not able to activate it, e-licenser says that the act. code has been used, and support sends me the same code again. I want my money back, 100⏠is a lot money thrown trough the drain for a program that does not work!!
@tonycabus, we send a reply to your support inquiry with instructions how to reactivate in April and never heard back. That also was the only contact I can find. Please let me know if the same activation code was sent to a different email address by us so that I can trace that back and if you still need assistance.
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They had this working in 1989 via MIDI channel assignments. We now have port plus channel assignments, plus user patch panels AND hardware preset lists AND the ability to link a hardware synth to an analog input, all with delay compensation added.
So youâre doing something wrong i suspect? If so, create a new topic for help, or watch Greg:- https://www.youtube.com/watch?v=d_S63n3V71Y
I find it deceptive, A âheads upâ of 30 days of an esuing updated version would be more transparent , I mean they have internal release dates, Whats up with sharing?? Itâs not like they finish the upgrade & release it upon completion. If i was running Steinberg there would be quarterly anouncements with complete transparency on upgrade release dates.
I donât trawl about forums or sign up to spam, Iâm too busy with music.
Coming from hardware sequencers, synths, and samplers,
i am somewhat new to software music.
I have been using CUBASE for about a year and a half.
It has changed my musical life forever.
From my perspective,
CUBASE is like having thousands of dollars of gear, and i only paid $50 to upgrade from AI to ELEMENTS.
I upgraded from ELEMENTS 10.5 to ELEMENTS 11.
It was totally worth it.
Heck the new sample sets almost justify the price,
plus all the extra cool stuff.
When i think of the great work STEINBERG is doing with CUBASE,
$30 doesnât seem much to pay for an upgrade/update.
My comments are just my gratitude.
Many thanks STEINBERG.
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I initially spend ÂŁ250 in 1995 on the Atari version & have upgraded when needed either thru buggy software or computer upgrades to Apple at continual cost probably running into 4 figures, I have been nvesting in the company basically from its inception, Back when Cubase use by a majority was the notorius M Hunter crack on Atari. I could name various âartistsâ who made top ten chart hits using cracked cubase on an Atari. Its the almost 50% price decrease to individuals that bypassed the 10.5 upgrade that has left a slightly bitter taste.
I find it slightly deceptive Mattias, A âheads upâ of 30 days of an esuing updated version would be more transparent , I mean they have internal release dates, Whats up with sharing?? Itâs not like they finish the upgrade & release it upon completion. If i was running Steinberg & didnât want to be percieved as being a little deceptive there would be quarterly anouncements with complete transparency on upgrade release dates.
Do most businesses intentionally lose money?
They donât give release dates because they are never certain with software when it is ready. Look at video games for instance, they give release dates for video games and they commonly are delayed, sometimes more than once, sometimes longer than a year.
So it wouldnât make sense for Steinberg to give people a release date, have a bunch of people buy it a day within the grace period, and then Steinberg has to delay by three days.
Doesnât make sense dude
Iâm sorry to say that your argument is not making much sense. Even if Steinberg had given a heads-up about Cubase 11, 30 days prior to its release, you would still have missed the Grace Period as you bought it on September 22nd. (Thatâs what @Matthias_Quellmann explained to you) And, as @vncvr wisely added, all cubase users know the timeframe of a new release each year (November/December).
With that being said, I hope you are enjoying your new version of Cubase. Quite the upgrade from 7.5 to 10.5! 
Cheers!
Sam
In fact, i need a complete new download, as i am unable to access your downloadsite with my access code. If there is a gfee to upgrade to v.11 i would like to know. And you know why i didnât reply anymore? Because i was disgusted! Nothing works as expected, and especially after the hack of my pc i was unable to use e-licenser and the whole bunch. Even more: this program has lost all the intuitivity that was the reference to use it, years ago. It looks to me like cellphones: every day there is a new software version, because they canât program anymore, they âdevelopâ. I was a programmer myselfâŚ
Hi @vncvr
True! And I would add, as well, that thereâs no bad or good marketing strategies. Just like some famous artists like to tease and promote their album release, 3 months in advance, to create anticipation, other artists drop it overnight without any warning. I think, but maybe Iâm wrong, that Steinberg uses the overnight strategy to avoid anticipation and useless questions. People would see a new functionality and they would be asking a load of questions on forums (Can it also do this? Will I be able to import my own sample? Will I be able to do this? Will I be able to do that?âŚ) So, itâs better to release the program when itâs ready and let the users play with it before they generate all sort of questions about it.
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