Cubase 11 now crashing on start up

Hi all,

My Cubase 11 keeps unexpectedly terminating at startup.

A grey dialog box appears when I open Cubase with ‘Safe Mode’ at the top and error messaging showing ‘The application was terminated unexpectedly". I have attached screenshot for your info.

It has been updated to Version 11.0.41 and I have run the elicencer control centre, but the problem remains.

My system details are as follows:

Cubase version: 11.0.41
OS: Mac OS High Sierra 10.13.6
System: iMac (Retina 5K, 27-inch, Late 2015)

Here is the log file of latest crash report:

Summary

Process: qmasterd [4890]
Path: /usr/sbin/qmasterd
Identifier: qmasterd
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [1]
Responsible: qmasterd [4890]
User ID: 0

Date/Time: 2021-10-23 01:02:49.308 +1100
OS Version: Mac OS X 10.13.6 (17G14042)
Report Version: 12
Anonymous UUID: 992B335C-A43A-B500-D119-7AC5F6B15508

Time Awake Since Boot: 3100 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
Referenced from: /Library/Frameworks/AECore.framework/Versions/A/AECore
Reason: image not found

Binary Images:
0x1000 - 0x1afff qmasterd (???) /usr/sbin/qmasterd
0x2e000 - 0x2effc com.apple.qmaster.swamp (3.5.3 - 3.5.3) <7766A14C-1FFD-C0FD-5BB3-5269DE4C4CF7> /Library/Frameworks/Qmaster.framework/Versions/A/Qmaster
0x58000 - 0x9e15f dyld (551.5) <49AFCE31-EE99-3E27-AB80-13A11CA325A9> /usr/lib/dyld
0xe2000 - 0x23cff7 com.apple.AECore (3.5.3 - 3.5.3) <2BAD733C-D2F3-F9FD-C5CD-22C23820EE15> /Library/Frameworks/AECore.framework/Versions/A/AECore
0x2d4000 - 0x308fff com.apple.qmaster.SwampCore (3.5.3 - 3.5.3) <173511EA-C5F3-D58C-3A56-A99C3BED8506> /Library/Frameworks/Qmaster.framework/Versions/A/Frameworks/SwampCore.framework/Versions/A/SwampCore
0x9029f000 - 0x9029ffff com.apple.Accelerate (1.11 - Accelerate 1.11) <4FE55EFA-2AAB-3639-8340-CB00CC245170> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9262e000 - 0x9287dffb com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <3793D1D9-6CFA-37D9-A60A-D56A71FF0A31> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x92d42000 - 0x92d42fff com.apple.Carbon (158 - 158) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9324a000 - 0x9324afff com.apple.Cocoa (6.11 - 22) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93700000 - 0x93b8effb com.apple.CoreFoundation (6.9 - 1455.300) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x94643000 - 0x94643fff com.apple.CoreServices (822.37 - 822.37) <6216CD72-8C38-3298-AA4D-C3FF3864FF45> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x95158000 - 0x954c9ffb com.apple.Foundation (6.9 - 1455.300) <6EE9F73B-1825-3F64-9673-846A09CCDE4C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x956e4000 - 0x95785ff7 com.apple.framework.IOKit (2.0.2 - 1445.71.6) <007144FD-B537-36B3-A68D-CF7E4716BECF> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9c330000 - 0x9c330fff com.apple.quartzframework (1.5 - 21) <739C09DB-942D-3C12-9591-954CACB785F3> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9c5c1000 - 0x9c819ffb com.apple.QuickTime (7.7.3 - 3014.8) <0A9E98CE-39C6-3C39-8E75-6557C40AAF4B> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9ca01000 - 0x9cd34ff7 com.apple.security (7.0 - 58286.70.19) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9cf18000 - 0x9cf88ff3 com.apple.SystemConfiguration (1.17 - 1.17) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0xa5172000 - 0xa518afff com.apple.vmutils (4.2.1 - 110) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0xa5565000 - 0xa5566fff libSystem.B.dylib (1252.50.4) <4DB9CE62-7F8D-353E-8334-B115525742C9> /usr/lib/libSystem.B.dylib
0xa683d000 - 0xa6c1d0fb libobjc.A.dylib (723) <02D15F88-6B1E-37B6-B409-4C2759EA7A8C> /usr/lib/libobjc.A.dylib
0xa6f99000 - 0xa6fe9ffb libstdc++.6.0.9.dylib (104.1) <6C6639C0-A005-38ED-895A-4AE744EFCD1A> /usr/lib/libstdc++.6.0.9.dylib

Any tips would be greatly appreciated.

Cheers

Hi and welcome to the forum,

You are running unsupported macOS 10.13. There is already other thread about this topic here on the forum. Search for it.

If I remember right, one of the component (maybe VST Connect?) is not compatible with this inspired system anymore.

Please, update to the supported OS.

Or… if, like myself, you have a computer that won’t upgrade beyond High Sierra, go back to version 11.0.3. I had the same issue with my laptop and Nuendo 11.0.4.

A heads-up before updating would have been nice…

Chewy

1 Like

Hi,

This is the main thread, I was referring to.