Cubase 12.0.30 performance issues

Since update to 12.0.30 during each Cubase launch I got this message.
Zrzut ekranu 2022-06-14 174244

Here we AGAINā€¦

I opened a fairly small project, did some MIDI editing and tried to save.

Cubase gave the ā€œProject can not be saved - the project is corruptā€ error.

Just to be on the safe side I went in to my pool and performed ā€œRemove missing filesā€ & ā€œRemove unused filesā€.

I then tried to save the file and Cubase Crashed.
It did not create a .dmp file.

The demo projects are not reprsentitive of most studios who almost certainly have a good range of 3rd party plugins as clients and the industry dictate.

I have never seen a single client using only Cubases own plugins.

1 Like

I would agree that most studios use third-party plugins; we use them extensively here. The purpose for suggesting that people having issues play the demos is precisely because no third-part plugins are used. If the demos play and do not cause issues, then it is safe to assume that one or more third-party plugins are causing the issue since everything else is held constant; the only variable changed is the third-party plugins.

1 Like

Iā€™ve been following this topic for a long time and Iā€™m very surprised at how many problems there are. My experience with C12 is that with the latest update, everything is fine with meā€¦although I have an old X299 system, with I9 9960X , for which there have been no updates for a long time and yet C12 runs ok. There were only crashes with the first C12 version. I use Waves, NI, Celemony, Arturia Soundtoys, Softube C1, UAD Twin USB, QconProG2 on Win11 and it runs ok. Even old C11 projects. Many plugin updates were offered, which are also officially suitable for Win11 and that helped a lot. I think that it is also due to the many PC components that are possible and this can lead to problems, which I have read here, but on meā€¦ fortunatelyā€¦ not to be met. Of course I have made optimizations on the PC, but these only affect the X299 system and have helped meā€¦ am satisfied and think , which Steinberg does a good job.

1 Like

I, too, have an x299 based win10 system (ASrock, i7800x, 32GB) which has not been updated (firmware) in a few years, and I experience most of the issues in this thread and a couple others. On this platform and on 2 others.

Iā€™ve become exhausted about all of this, and downright hostile over the years because of all the work Ive done to test this along with the very poor email response times offered by steinberg support, the very poor interactions that often occur on these forums (always, always there are very busy accounts blaming some other vendor or some external factor.)

I cant even honestly keep track of whether cubase 10, 10.5, 11, or now 12 crash more often. My installs rarely crash during normal operation, but they crash on quit about 3 out of 5 times now.

2 out of 10 times on 10 & 10.5
3 out of 5 times on cubase 11.
3 out of 5 times on 12, 12.0.2, 12.0.3. I can have a blank project - nothing loaded, nothing routed. I can add a single sample loaded into the project as audio. I can select ā€œcreate sampler trackā€ from that sample, and get a cubase crash about 1 out of 5 times.

Cant use CPU power management or dynamic clock frequencies because of virtual CPU cores/hyperthreading problem that has been consistent since, oh I dont remember anymore, Cubase sx2? Yet if you read the official docs on the subject, it sounds like ASIO Guard fixes this ā€œfor the vast majority of usersā€. Evidence shows that it does not.

I keep seeing this basic philosophy from steinberg which says ā€œwell we didnt make those plugins, so blame those plugin makersā€ from within a plugin ecosystem where steinberg cannot survive without 3rd part plugin support. I continue to be confused at this self-destructive philosophy.

I think hanging on closing happend in 12.0.30 with projects that was initially started in 12.0.20 and earlier cause Steinberg wrote on release notes they worked on that problem. They had to change something that causing now problems with older projects. Maybe new projects with 12.0.30 will close OK.
I saw you have many issues with Cubaseā€¦
I think you should try in the future with stronger computer and your problems will be minimized.
Cubase is complex DAW and needs a lot of power.
You need CPU with strong single core performance, stable motherbord with good power supply, ram and fast C drive.
Today Computer in studio became most important
part of equipement as all workflow goes through it and we need strong configurations to work flawelessly.
Sorry for that but my opinion is that your CPU is quit slow for hungry Cubase.

I also had an I7 CPU that had problems with real-time audio. Since I switched to an I9, everything has been much better. The interaction with all the other components also helped to get a stable system. My example. Asus (also Gigabyte) mainboards are best suited. In addition, a Seasonic X power supply, Cosair 2400 LPX Ram, AMD 580 graphics card, which were better suited at the time than Nvidiaā€¦Noctua fansā€¦and I have no worries about them ā€¦

when you update to 12.0.30 did it also update your Licence manager to 1.3.1.6xx ? if you updated manually you have to manually update that too. If you have already then no worries.

@KennyEastMids check the New license Activation is the correct version but also update your old elicense and run that and open it and make sure itā€™s working.

in your dump file it has this:

STR:ā€™ and stored licenses have been disabled.SDNLHardware eLicensers are not affected!SDNL SDNLPlease contact your software vendorsā€™ support department for help and reactivation.

//DLL_MSG_SOFTELICENSERNOPERMISSION

STR:Soft-eLiceneser doesnā€™t have enought permissions to run properly. Please run LCC to fix this problem.

//DLL_MSG_SYNSOPOS_IS_MISSING_MACOSX

STR:Application ā€˜Synsopos.appā€™ could not be located in theSDNLApplication Support folder. Probably the installation is inco ļæ½ļæ½ļæ½ļæ½ļæ½ļæ½ ļæ½ļæ½ļæ½ļæ½ļæ½ļæ½ļæ½ļæ½ļæ½ļæ½e download and install the latest version of the eLicenser Control software fromSDNLSDNLhttp://www.eLicenser.net

Good Call RTT1

The eLicenser is for my USB dongle for Cubase 11 and the error is probibly because I didnā€™t have it plugged in to my laptop as I was using Cubase Pro 12 (internet activated).

For Cubase 12 I can confirm that the Steinberg Activation Manager is v1.3.1.698

1 Like

@KennyEastMids It really depends on what your using. I use C12 but I still have still have to use the dongle. I have sound content that relies on it. I have Halion that need it and GrooveAgent. I have pad shop and retro synth that rely on the dongle. Only the main Cubase app doesnā€™t need it but everything that comes with it still does.

Now Cubaseā€™s main app does not need the dongle it still does not mean you do not have license on the elicense you might still need to run C12 :slight_smile:

If I take the dongle out my C12 will not open. I guess it will be a few months until we see the end of the dongle completely.

Anyway I thought it worth mentioning just in case that was part of the issue.

But why it opens projects in 12.0.20 but not 12.0.30 is very odd.

Overall 12.0.30 feels like a modest improvement here performance-wise (W10), but I am getting more random crashes than I have for a long time. Theyā€™re not at a debilitating level, but prior to the update it has been a while since Iā€™d had any (was on 12.0.0 prior to this).

One issue Iā€™ve been seeing relatively frequently (at least 3 or 4 times thus far, including twice in the last 2-3 days) with Cubase Pro 12.0.30 on my Windows 10 (fully updated) system is ā€œpoofsā€ (i.e. crashes that donā€™t put up error messages) when switching presets in a plugin with the transport running. I had this the other day in PSP Infinistrip, and I just had it today in IKā€™s Tape Machine 80. The former did not create a DMP file in the CrashDumps directory, but the latter did (Iā€™ve let Cubase send those to Steinberg already).

One other odd thing (at least not something Iā€™ve seen before) is having two DMP files from the same Cubase session:

The two highlighted DMP files are from the same Cubase session (including working on the same project continuously during that session). This is curious (to me) in that there was no visible interruption when the freezedump file was created ā€“ the other DMP file was created on the poof. It makes me wonder what the significance of the freezedump files are. As can be seen from my directory listing, which is all the DMP files Iā€™ve had since 12.0.30 (at least that go in the CrashDumps directory ā€“ Iā€™ve had to use procdump to capture dump files a once or twice when Cubase hung, but those end up in the directory where I installed prodump), 7 of the 10 DMP files are of the freezedump variety.

In the case of todayā€™s freezedump file, Windbg Preview shows only Cubase itself in the stack:


Microsoft (R) Windows Debugger Version 10.0.25111.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Rick\Documents\Steinberg\CrashDumps\Cubase 12.0.30.286 64bit 2022.6.17 12.52.53.005-freezedump.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19044 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Fri Jun 17 12:52:59.000 2022 (UTC - 7:00)
System Uptime: not available
Process Uptime: 0 days 0:19:36.000
..............................................
For analysis of this file, run !analyze -v
Cubase12+0x3af21eb:
00000001`43af21eb ff5010          call    qword ptr [rax+10h] ds:00000001`452188f8=0000000141659850
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for WrapPersist64.dll
*** WARNING: Unable to verify checksum for EQ SITRAL-295.vst3
*** WARNING: Unable to verify checksum for TR5 Fame Studio Reverb.vst3
*** WARNING: Unable to verify checksum for TR5 Tape Machine 80.vst3
*** WARNING: Unable to verify checksum for Lurssen Mastering Console.vst3

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 9265

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 27260

    Key  : Analysis.Init.CPU.mSec
    Value: 343

    Key  : Analysis.Init.Elapsed.mSec
    Value: 10698

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 782

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1176

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 12.0.30.286


FILE_IN_CAB:  Cubase 12.0.30.286 64bit 2022.6.17 12.52.53.005-freezedump.dmp

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  000079b4

PROCESS_NAME:  Cubase12.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000000`0014db90 00000001`427f54b1     : 00000000`f9f73018 00000000`00000000 00000000`5de9c160 00000000`f9f72fe0 : Cubase12+0x3af21eb
00000000`0014dbd0 00000001`430e0c44     : 00000000`f9f72fe0 00000000`f9f78470 00000000`f9f73018 00007ff8`f03147b1 : Cubase12+0x27f54b1
00000000`0014dc00 00000001`4277e8a7     : 00000000`f9f78470 00000000`00000000 00000000`00000000 00000001`438e78ec : Cubase12+0x30e0c44
00000000`0014dc30 00000001`43ef2b66     : 00000000`00000001 00000000`00000008 00000000`e51a6960 00000000`00000008 : Cubase12+0x277e8a7
00000000`0014dc60 00000001`427f4f4d     : 00000000`f9f78470 00000000`00000008 00000000`00000001 00000001`4277e890 : Cubase12+0x3ef2b66
00000000`0014dcc0 00000001`427f55f3     : 00000000`006139a8 00000000`006138c0 00000000`fa0287b0 00000000`00613d80 : Cubase12+0x27f4f4d
00000000`0014dcf0 00000001`430e0c44     : 00000000`006138c0 00000000`f08ca990 00000000`006139a8 00007ff8`f03147b1 : Cubase12+0x27f55f3
00000000`0014dd20 00000001`4277e907     : 00000000`f08ca990 00000000`00000000 00000000`00000000 00000001`438e78ec : Cubase12+0x30e0c44
00000000`0014dd50 00000001`43ef2b66     : 00000000`e3ee5ea0 00000000`00000008 00000000`00000001 00000000`00000008 : Cubase12+0x277e907
00000000`0014dd80 00000001`427f4fcd     : 00000000`f08ca990 00000000`00000008 00000000`00000001 00000001`4277e8f0 : Cubase12+0x3ef2b66
00000000`0014dde0 00000001`427f555c     : 00000000`f9d1eae0 00000000`f9d1ead0 00000000`f5077c60 00000001`0000064d : Cubase12+0x27f4fcd
00000000`0014de10 00000001`430e0c44     : 00000000`f9d1ead0 00000000`fa58e948 00000000`f9d1eae0 00000000`00000001 : Cubase12+0x27f555c
00000000`0014de40 00000001`4277e8d7     : 00000000`fa58e948 00007ff8`f03147b1 00000000`566ff0d0 00000000`00000001 : Cubase12+0x30e0c44
00000000`0014de70 00000001`43ef2b66     : 00000000`f9614b20 00007ff8`f03147b1 00000000`f69b8960 00000000`005f0000 : Cubase12+0x277e8d7
00000000`0014dea0 00000001`427ebc5d     : 00000000`fa58e948 00000000`00000008 00000000`00000000 00000001`4277e8c0 : Cubase12+0x3ef2b66
00000000`0014df00 00000001`427ebe52     : 00000000`f6b23870 00000000`00000001 00000000`fa4c0b20 00000001`43c27d0d : Cubase12+0x27ebc5d
00000000`0014df30 00000001`430e0c44     : 00000000`f6b23860 00000000`f3f7d090 00000000`f6b23870 00000000`f3f7d090 : Cubase12+0x27ebe52
00000000`0014df60 00000001`427e6339     : 00000000`f3f7d090 00000000`f3f7d1d0 00000000`f3f7d090 00000000`00000000 : Cubase12+0x30e0c44
00000000`0014df90 00000001`427ebed4     : 00000000`f3f7d090 00000000`f3f7d180 00000000`00000001 00000000`566ff0d0 : Cubase12+0x27e6339
00000000`0014dfc0 00000001`430e0c44     : 00000000`00000000 00000000`f3f7d090 00000000`00000000 00000000`00000002 : Cubase12+0x27ebed4
00000000`0014dff0 00000001`427e67c1     : 00000000`00000000 00000000`f657ce01 00000000`e3ee5ea0 00000000`00000000 : Cubase12+0x30e0c44
00000000`0014e020 00000001`4277c7a6     : 00000000`61f78b50 00000000`f6317250 00000000`61f78b50 00000000`f3f7d090 : Cubase12+0x27e67c1
00000000`0014e070 00000001`427b30e8     : 00000000`f6316d50 00000000`61f78b50 00000000`56441050 00000000`00000000 : Cubase12+0x277c7a6
00000000`0014e0a0 00000001`427b083c     : 00000000`f6316d50 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x27b30e8
00000000`0014e0e0 00000001`427a45c6     : 00000000`61f78b50 00000000`566ff0d0 00000001`44c28318 00000000`00000000 : Cubase12+0x27b083c
00000000`0014e420 00000001`419204c2     : 00000000`61f78b50 00000000`eb9acd01 00000000`eb9acd01 00000000`00000001 : Cubase12+0x27a45c6
00000000`0014e5a0 00000001`41931900     : 00000000`566feda0 00000000`eb9acdb0 00000000`00000000 00000000`00000001 : Cubase12+0x19204c2
00000000`0014e6a0 00000001`42b5de7e     : 00000000`00000000 00000000`566fe290 00000000`00000000 00000000`0000000e : Cubase12+0x1931900
00000000`0014e780 00000001`420342a5     : 00000000`f50da000 00000000`f50da080 00000001`00000000 00000000`000008e9 : Cubase12+0x2b5de7e
00000000`0014e920 00000001`42b5d8d5     : 00000000`566fe650 00000000`0014e9d0 00000000`56718320 00000001`45e8e8c1 : Cubase12+0x20342a5
00000000`0014e950 00000001`41f57ded     : 00000000`00000000 00000000`f50da080 00000000`56718320 00000000`f50da080 : Cubase12+0x2b5d8d5
00000000`0014e9e0 00000001`41f5736a     : 00000000`56718300 00000000`f56ec010 00000000`0ccf9ca8 00000000`f5aaef30 : Cubase12+0x1f57ded
00000000`0014eaa0 00000001`4166ee68     : 00000000`56718320 00000000`4a448ae0 00000000`56718320 00000000`f5255a50 : Cubase12+0x1f5736a
00000000`0014eb70 00000001`4202e32d     : 00000000`56718320 00000000`56718320 00000000`56718320 00000000`f5255e30 : Cubase12+0x166ee68
00000000`0014ebb0 00000001`41f5adc5     : 00000000`f5255e30 00000000`f5aaef20 00000000`4a448ae0 00000001`45e74260 : Cubase12+0x202e32d
00000000`0014ec10 00000001`41668c75     : 00000000`4a448ae0 00000001`45e74260 00000000`25a2f3a0 00000000`4a44a1a0 : Cubase12+0x1f5adc5
00000000`0014ecc0 00000001`4202d36e     : 00000000`0014ed50 00000000`4a448ae0 00000000`25a2f3a0 00000000`0000004b : Cubase12+0x1668c75
00000000`0014ed00 00000001`41f6770c     : 00000000`3ca43900 00000000`3ca43900 00000000`25a2f3a0 00000001`41bb0000 : Cubase12+0x202d36e
00000000`0014ed30 00000001`41f5ac99     : 00000000`0014ede8 00000000`0014ede8 00000001`41bb0700 00000000`0014eda8 : Cubase12+0x1f6770c
00000000`0014eda0 00000001`41f6770c     : 00000000`3ca40c00 00000000`0014eff0 00000000`00000001 00000000`0014ee60 : Cubase12+0x1f5ac99
00000000`0014ee50 00000001`41f1846e     : 00000000`25a2f210 00000000`0ca51460 00000000`00000000 00000000`0000004a : Cubase12+0x1f6770c
00000000`0014eec0 00000001`41f33689     : 00000000`00000047 00000000`00000001 00000000`0014eff0 00000000`0014ef00 : Cubase12+0x1f1846e
00000000`0014eef0 00000001`41f8b52a     : 00000000`59b2d990 00000001`44d73758 00000000`00000000 00000000`00000000 : Cubase12+0x1f33689
00000000`0014f0c0 00000001`4255de20     : 00000000`0fbebbb0 00000000`00000000 00000000`0254f910 00000000`59b2d990 : Cubase12+0x1f8b52a
00000000`0014f130 00000001`4254e69d     : 00000000`0066e410 00000000`0e1fa9c0 00000000`0fbebbb0 00000000`00000000 : Cubase12+0x255de20
00000000`0014f9d0 00000001`43cbe284     : 00000001`43cbe1f0 00000000`0ef9f2a0 00000000`0014fbd0 00000000`00000001 : Cubase12+0x254e69d
00000000`0014fa60 00000001`43abe340     : 00000001`43cbe1f0 00000001`43cbe1f0 00000000`0fbebbb0 00000000`4a409cc0 : Cubase12+0x3cbe284
00000000`0014fad0 00000001`43d0993a     : 00000000`0014fd70 00000000`00605670 00000000`0014fdc0 00000000`00000000 : Cubase12+0x3abe340
00000000`0014fd50 00000001`43a8ade6     : 00000000`00000001 00000000`0066e410 00000000`0066e410 00000000`00000000 : Cubase12+0x3d0993a
00000000`0014fda0 00000001`430ab2f9     : 00000000`0066e410 00000000`00000000 00000000`00689450 00000000`0066e668 : Cubase12+0x3a8ade6
00000000`0014fde0 00000001`430ad9d6     : 00000000`0066e410 00000000`0014feb0 00000001`40000000 00000000`00000000 : Cubase12+0x30ab2f9
00000000`0014feb0 00000001`43ef3af6     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x30ad9d6
00000000`0014fef0 00007ff8`f0137034     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x3ef3af6
00000000`0014ff30 00007ff8`f0342651     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  cubase12+3af21eb

MODULE_NAME: Cubase12

IMAGE_NAME:  Cubase12.exe

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_Cubase12.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  12.0.30.286

FAILURE_ID_HASH:  {1e1a5be6-3819-24cf-c9d3-cb09dcbd5395}

Followup:     MachineOwner
---------


In the case of the normal DMP file, which is from the time of the poof, the error looks to be in a Visual C runtime library called by IKā€™s Tape Machine 80 (I think I was switching presets by using their A/B/C/D buttons at the time of the poof:


Microsoft (R) Windows Debugger Version 10.0.25111.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Rick\Documents\Steinberg\CrashDumps\Cubase 12.0.30.286 64bit 2022.6.17 13.33.13.486.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19044 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Fri Jun 17 13:33:16.000 2022 (UTC - 7:00)
System Uptime: not available
Process Uptime: 0 days 0:59:53.000
...............................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7a60.3be4): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ff8`f038eb74 c3              ret
0:189> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for TR5 Tape Machine 80.vst3

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 624

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 3429

    Key  : Analysis.Init.CPU.mSec
    Value: 546

    Key  : Analysis.Init.Elapsed.mSec
    Value: 18241

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 118

    Key  : Timeline.Process.Start.DeltaSec
    Value: 3593

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 12.0.30.286


FILE_IN_CAB:  Cubase 12.0.30.286 64bit 2022.6.17 13.33.13.486.dmp

CONTEXT:  (.ecxr)
rax=000000012c3df840 rbx=000000014a04b1d8 rcx=000000012c3e8460
rdx=000000003c005fc0 rsi=0000000000000040 rdi=00000000ffffffc0
rip=00007ff8d7be15f9 rsp=00000000fadeef58 rbp=0000000000000080
 r8=ffffffffffff72e0  r9=ffffffffffffffe0 r10=00007ff8d7be0000
r11=00007ff8d7be1565 r12=000000003bffd2a0 r13=0000000000000000
r14=0000000000000040 r15=000000019a7b60c0
iopl=0         nv up ei ng nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
VCRUNTIME140!memcpy+0x309:
00007ff8`d7be15f9 c5fe6f5a40      vmovdqu ymm3,ymmword ptr [rdx+40h] ds:00000000`3c006000=??
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff8d7be15f9 (VCRUNTIME140!memcpy+0x0000000000000309)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000003c006000
Attempt to read from address 000000003c006000

PROCESS_NAME:  Cubase12.exe

READ_ADDRESS:  000000003c006000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000003c006000

STACK_TEXT:  
00000000`fadeef58 00007ff8`4b89708e     : 00000001`4a04b2f8 00000000`00000100 00000000`00000100 00000000`00000000 : VCRUNTIME140!memcpy+0x309
00000000`fadeef60 00007ff8`4bb21eb3     : 00000000`3bffd2a0 00000001`4a04b170 00000001`9a7b60c0 00000001`9a7b60c0 : TR5_Tape_Machine_80+0xde708e
00000000`fadeefb0 00007ff8`4bb17c8c     : 00000000`00000000 00000000`00000100 00000001`87aabef8 00000000`00000040 : TR5_Tape_Machine_80!InitDll+0x218583
00000000`fadeeff0 00007ff8`4baecc2e     : 00000000`6b17f068 00000000`00000100 00000001`14562040 00000001`87aab568 : TR5_Tape_Machine_80!InitDll+0x20e35c
00000000`fadef030 00007ff8`4b88b9d7     : 00000001`00000040 00000000`00000080 00000000`fadef180 00000000`00000040 : TR5_Tape_Machine_80!InitDll+0x1e32fe
00000000`fadef150 00007ff8`4b888bce     : 00000000`00000000 00000001`87aab1d0 00000001`5f3ccc30 00000000`00000580 : TR5_Tape_Machine_80+0xddb9d7
00000000`fadef1e0 00007ff8`4bacdfd3     : 00000000`00000040 00000000`00000080 00000001`87aab1d0 00000000`fadef360 : TR5_Tape_Machine_80+0xdd8bce
00000000`fadef2a0 00007ff8`4b84568d     : 00000000`00000000 00000001`9e1596c0 00000000`fadef4d0 00000000`00000000 : TR5_Tape_Machine_80!InitDll+0x1c46a3
00000000`fadef340 00007ff8`4b846cbe     : 00000000`fadef850 00000000`595984a8 00000000`00000002 00000001`41bb6eaa : TR5_Tape_Machine_80+0xd9568d
00000000`fadef4a0 00007ff8`4ba43710     : 00000000`fadefa90 00000001`7a741db0 00000001`81f5ba58 00000001`81f5b9a0 : TR5_Tape_Machine_80+0xd96cbe
00000000`fadef790 00007ff8`4baa42f6     : 00000001`7a741db0 00000000`00001fb2 00000000`fadef8d0 00000000`00000800 : TR5_Tape_Machine_80!InitDll+0x139de0
00000000`fadef7d0 00007ff8`4ba9b7f3     : 00000001`720433c0 00007ff8`00009ff2 00000001`81f5ba58 00000000`00000800 : TR5_Tape_Machine_80!InitDll+0x19a9c6
00000000`fadef9e0 00007ff8`4b7be953     : 00000001`81f5ba70 00000000`fadefb20 00000000`00000002 00000001`5d2343b0 : TR5_Tape_Machine_80!InitDll+0x191ec3
00000000`fadefa20 00007ff8`4b7bc0da     : 00000001`5d2343b0 00000001`84020f60 00000001`81f5b988 00000000`00000000 : TR5_Tape_Machine_80+0xd0e953
00000000`fadefc20 00000001`427946d5     : 00000001`84020f00 00000001`825571f0 00000000`02c08800 80000000`00000000 : TR5_Tape_Machine_80+0xd0c0da
00000000`fadefc50 00000001`42c89566     : 00000001`825570d0 00000001`0933b020 00000000`00000010 00000001`42cc372f : Cubase12+0x27946d5
00000000`fadefc80 00000001`42c992ce     : 42b38c00`b1c70000 00000000`ebcd6080 3fd00805`7619f0fb 00000000`02c08800 : Cubase12+0x2c89566
00000000`fadefd80 00000001`42cbd031     : 00000000`c2e7bc00 00000000`c2e7bc70 00000000`02c08800 00000000`f5b53fc0 : Cubase12+0x2c992ce
00000000`fadefdd0 00000001`42cce68f     : 00000000`02c08800 00000000`1634a460 80000000`00000000 00000001`9a9fd2d0 : Cubase12+0x2cbd031
00000000`fadefe40 00000001`42cb3830     : 00000000`16342590 00000000`02c08800 00000000`16342590 00000000`00000000 : Cubase12+0x2cce68f
00000000`fadefed0 00000001`439a485d     : 00000000`00000000 00000000`00000000 00000000`00000fff 00000000`00000fff : Cubase12+0x2cb3830
00000000`fadeff00 00007ff8`f0137034     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x39a485d
00000000`fadeff30 00007ff8`f0342651     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`fadeff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


FAULTING_SOURCE_LINE:  d:\a01\_work\3\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm

FAULTING_SOURCE_FILE:  d:\a01\_work\3\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm

FAULTING_SOURCE_LINE_NUMBER:  431

FAULTING_SOURCE_CODE:  
No source found for 'd:\a01\_work\3\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm'


SYMBOL_NAME:  VCRUNTIME140!memcpy+309

MODULE_NAME: VCRUNTIME140

IMAGE_NAME:  VCRUNTIME140.dll

STACK_COMMAND:  ~189s; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_VCRUNTIME140.dll!memcpy

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  14.30.30704.0

FAILURE_ID_HASH:  {6cc7063a-c9e9-809b-b45d-40b8348a9d9b}

Followup:     MachineOwner
---------


While the error here would seem to be in the plugin, it is curious that Iā€™m also seeing a similar thing with switching presets in other vendorsā€™ plugins (e.g. PSP Infinistrip as mentioned above; that issue was in the same project, though on a different track). And I was also seeing freezes (and sometimes poofs) in similar scenarios in earlier versions of Cubase 12 (e.g. one of the first ones I recall was with Superior Drummer 3). This does make me wonder if there is something common to Cubase that, for example, ends up passing some bad data to the plugins in some instances (e.g.if performance is tight).

I have experienced intermittent sluggishness when drawing gain envelopes to the point that it gets useless. Creating a point takes seconds, moving a point is a disaster having to click the point and wait. Then move the point and wait for the gain envelope to get drawn. If I release the mouse to early and move the mouse pointer the gain envelope point moves somewhere completely different.

The only remedy is to restart Cubase. Then all is fine. At least for a while.

I canā€™t really report any way to recreate it since it seems intermittent and appears out of nowhere.

Same here (C12.0.30, W10 i7, blablablaā€¦)
A lot of peaks, audio performance meter very high with an empty project, ā€¦but it seems a random problem. Sometimes I can work on a brojet correctly during 15 or 20 min and all of sudden, C12 comes unstable, crash, ā€¦

When you are professional, you cannot wait days & days for a solutionā€¦so, time to go on Ableton, FLā€¦because they work correclty on my system. I cannot permit myself to not work an to lose money.

Good luck Steinbergā€™s teamā€¦

1 Like

I recently had FL Studio installed (W11, i5 9600k) and as it was years ago, no problems at allā€¦ Everything runs very smoothly, no hangs, no jumping peak, startup and shutdown lightning fastā€¦ No matter what plugin I load, nothing has ever crashedā€¦ Nothing but an example to followā€¦

2 Likes

Good of you to mention that. The reason this release of Cubase has problems is surely because the developers havenā€™t seen FL and understood that software is supposed to be without issues. Iā€™m sure now theyā€™ll flip the ā€œstableā€ switch to on.

1 Like

It looks like Steinberg has anyway stoppped reading here :wink: 12.0.30 to me yet not a stable version.

3 Likes

I donā€™t know if this is the solution for all users since it affects windos and Mac, but under W10 and C12.0.30 (build 286), it seems that I no longer have any problems (peaks, crash at closure,
crash at opening projects etc etc) by uninstalling microsoft update KB5013887 & KB5014699 (the last update proposed by Windowd Update).

I donā€™t know how they can affect C12, I donā€™t know if itā€™s a coincidence, the fact is a lot of audio problems are now fixed and make my C12 usable.

I hope this can help some of you !

3 Likes