Running latest update of 12.0.40. I’m on MacOS 10.15.7. Macbook Pro (Retina, 15 Inch, Mid 2014).
Cubase works fine but after being on for a couple of hours, will become unresponsive, and I have to force quit. System Profiler shows Cubase running at about 90/2 % of CPU, and my fans will turn on before this happens. Please advise me on next steps to resolve this as soon as possible.
Thanks
Sean
Hi,
Upload the crash/ips file, please.
macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).
I have the same issue with C12 on PC - if left for a while unattended it too often becomes unresponsive.
Just to clarify, it might be best to give a time frame as to what “for a while” means. Maybe note your shortest time away as well as your longest time away?
Awhile meaning overnight.
Here is the latest crash report / log for cubase (under diagnostic reports in Console). I was not able to figure out how to actually download a crash/ips file, so please inform me as to how, if still needed. Thanks for the help.
Date/Time: 2022-08-18 21:01:28 -0700
End time: 2022-08-18 21:04:01 -0700
OS Version: Mac OS X 10.15.7 (Build 19H2)
Architecture: x86_64h
Report Version: 29
Incident Identifier: 00729F55-5730-4352-BC4C-97452A5EA3E1
Data Source: Microstackshots
Shared Cache: 0x7a1d000 36D46BEB-2CFA-3420-AFA6-C3DBF146A27D
Command: Cubase 12
Path: /Applications/Cubase 12.app/Contents/MacOS/Cubase 12
Identifier: com.steinberg.cubase12
Version: 12.0.40.317 (12.0.40.317)
PID: 9093
Event: cpu usage
Action taken: none
CPU: 90 seconds cpu time over 152 seconds (59% cpu average), exceeding limit of 50% cpu over 180 seconds
CPU limit: 90s
Limit duration: 180s
CPU used: 90s
CPU duration: 152s
Duration: 152.22s
Duration Sampled: 150.50s
Steps: 64
Hardware model: MacBookPro11,3
Active cpus: 8
Fan speed: 2872 rpm
Heaviest stack for the target process:
64 thread_start + 15 (libsystem_pthread.dylib + 7051) [0x7fff6edd9b8b]
64 _pthread_start + 148 (libsystem_pthread.dylib + 24841) [0x7fff6edde109]
59 ??? (Cubase 12 + 56743890) [0x1075317d2]
58 ??? (Cubase 12 + 26703779) [0x10588b7a3]
54 ??? (Cubase 12 + 27101003) [0x1058ec74b]
54 ??? (Cubase 12 + 26788268) [0x1058a01ac]
54 ??? (Cubase 12 + 26948181) [0x1058c7255]
54 ??? (Cubase 12 + 21235082) [0x10535458a]
48 NI::AB::InterfaceVST3::process(Steinberg::Vst::ProcessData&) + 1503 (Komplete Kontrol + 11939279) [0x130813dcf]
48 NI::AB::InterfaceBase::processAudio() + 1851 (Komplete Kontrol + 24826635) [0x13145e30b]
48 NI::MASCOMMON::Instrument::processAudio() + 18 (Komplete Kontrol + 11896370) [0x130809632]
47 NI::MASCOMMON::Instance::processAudio() + 19 (Komplete Kontrol + 11876147) [0x130804733]
47 NI::KOMPLETE_KONTROL::RT::KompleteProcessing::processAudio() + 293 (Komplete Kontrol + 15721205) [0x130baf2f5]
47 ni::ae::ProcessingEngine::process() + 120 (Komplete Kontrol + 20729960) [0x131076068]
47 ni::ae::ProcessingEngine::processSlice() + 402 (Komplete Kontrol + 20731346) [0x1310765d2]
47 ni::ae::ThreadedGraphExecutor<ni::ae::ProcessingGraph<ni::ae::Processor*, ni::ae::RenderJob> >::ThreadedGraphExecutor(ni::ae::ProcessingGraph<ni::ae::Processor*, ni::ae::RenderJob> const&, ni::ae::WorkerThreadPool&, ni::nonnull_function<void (ni::ae::RenderJob&)> const&, std::__1::atomic<unsigned int>&) + 359 (Komplete Kontrol + 20810791) [0x131089c27]
47 ni::ae::RenderJob::process(float, ni::ae::ProcessInfo const&) + 356 (Komplete Kontrol + 20736292) [0x131077924]
47 NI::MASCOMMON::RT::PluginProcessor::processAudioBuffers(ni::ae::ProcessInfo const&, ni::ae::ProcessData const&) + 254 (Komplete Kontrol + 10890814) [0x130713e3e]
46 NI::HOSTING::VST3Processing::process(NI::AB::EventBuffer&) + 345 (Komplete Kontrol + 18130457) [0x130dfb619]
46 NI::AB::InterfaceVST3::process(Steinberg::Vst::ProcessData&) + 1503 (Kontakt + 10128623) [0x134251cef]
46 NI::AB::InterfaceBase::processAudio() + 1851 (Kontakt + 21001099) [0x134cb038b]
46 BInstrument::processAudio(NI::AB::AudioBlockArray&) + 598 (Kontakt + 4459942) [0x133ce9da6]
46 BEngine::createListenerEvents(int) + 1103 (Kontakt + 4463007) [0x133cea99f]
9 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 142 (Kontakt + 4202446) [0x133caafce]
Powerstats for: Cubase 12 [9093]
UUID: E48E33F3-A0A3-3F79-9212-3E5DA34C5A5C
Path: /Applications/Cubase 12.app/Contents/MacOS/Cubase 12
Architecture: x86_64
Footprint: 20.88 GB
Pageins: 37 pages
Start time: 2022-08-18 21:01:30 -0700
End time: 2022-08-18 21:04:00 -0700
Num samples: 64 (100%)
CPU Time: 14564.165s
Primary state: 60 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified, Override Thread QoS Unspecified
User Activity: 64 samples Idle, 0 samples Active
Power Source: 0 samples on Battery, 64 samples on AC
64 thread_start + 15 (libsystem_pthread.dylib + 7051) [0x7fff6edd9b8b]
64 _pthread_start + 148 (libsystem_pthread.dylib + 24841) [0x7fff6edde109]
59 ??? (Cubase 12 + 56743890) [0x1075317d2]
58 ??? (Cubase 12 + 26703779) [0x10588b7a3]
54 ??? (Cubase 12 + 27101003) [0x1058ec74b]
54 ??? (Cubase 12 + 26788268) [0x1058a01ac]
54 ??? (Cubase 12 + 26948181) [0x1058c7255]
54 ??? (Cubase 12 + 21235082) [0x10535458a]
48 NI::AB::InterfaceVST3::process(Steinberg::Vst::ProcessData&) + 1503 (Komplete Kontrol + 11939279) [0x130813dcf]
48 NI::AB::InterfaceBase::processAudio() + 1851 (Komplete Kontrol + 24826635) [0x13145e30b]
48 NI::MASCOMMON::Instrument::processAudio() + 18 (Komplete Kontrol + 11896370) [0x130809632]
47 NI::MASCOMMON::Instance::processAudio() + 19 (Komplete Kontrol + 11876147) [0x130804733]
47 NI::KOMPLETE_KONTROL::RT::KompleteProcessing::processAudio() + 293 (Komplete Kontrol + 15721205) [0x130baf2f5]
47 ni::ae::ProcessingEngine::process() + 120 (Komplete Kontrol + 20729960) [0x131076068]
47 ni::ae::ProcessingEngine::processSlice() + 402 (Komplete Kontrol + 20731346) [0x1310765d2]
47 ni::ae::ThreadedGraphExecutor<ni::ae::ProcessingGraph<ni::ae::Processor*, ni::ae::RenderJob> >::ThreadedGraphExecutor(ni::ae::ProcessingGraph<ni::ae::Processor*, ni::ae::RenderJob> const&, ni::ae::WorkerThreadPool&, ni::nonnull_function<void (ni::ae::RenderJob&)> const&, std::__1::atomic<unsigned int>&) + 359 (Komplete Kontrol + 20810791) [0x131089c27]
47 ni::ae::RenderJob::process(float, ni::ae::ProcessInfo const&) + 356 (Komplete Kontrol + 20736292) [0x131077924]
47 NI::MASCOMMON::RT::PluginProcessor::processAudioBuffers(ni::ae::ProcessInfo const&, ni::ae::ProcessData const&) + 254 (Komplete Kontrol + 10890814) [0x130713e3e]
46 NI::HOSTING::VST3Processing::process(NI::AB::EventBuffer&) + 345 (Komplete Kontrol + 18130457) [0x130dfb619]
46 NI::AB::InterfaceVST3::process(Steinberg::Vst::ProcessData&) + 1503 (Kontakt + 10128623) [0x134251cef]
46 NI::AB::InterfaceBase::processAudio() + 1851 (Kontakt + 21001099) [0x134cb038b]
46 BInstrument::processAudio(NI::AB::AudioBlockArray&) + 598 (Kontakt + 4459942) [0x133ce9da6]
46 BEngine::createListenerEvents(int) + 1103 (Kontakt + 4463007) [0x133cea99f]
9 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 142 (Kontakt + 4202446) [0x133caafce]
7 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 159 (Kontakt + 4202463) [0x133caafdf]
7 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 153 (Kontakt + 4202457) [0x133caafd9]
7 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 112 (Kontakt + 4202416) [0x133caafb0]
6 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 144 (Kontakt + 4202448) [0x133caafd0]
6 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 133 (Kontakt + 4202437) [0x133caafc5]
4 BDoubleChainedArray<BListenerEvent>::Insert(BListenerEvent*) + 116 (Kontakt + 4202420) [0x133caafb4]
1 NI::HOSTING::VST2Processing::process(NI::AB::EventBuffer&) + 504 (Komplete Kontrol + 18123272) [0x130df9a08]
1 ??? (Abbey Road One + 36946) [0x13d3db052]
1 ??? (Abbey Road One + 4258878) [0x13d7e1c3e]
1 ??? (Abbey Road One + 313884) [0x13d41ea1c]
1 ??? (Abbey Road One + 282744) [0x13d417078]
1 ??? (Abbey Road One + 488057) [0x13d449279]
1 ??? (Abbey Road One + 627729) [0x13d46b411]
1 NI::MASCOMMON::Features::isBetaVersion() + 0 (Komplete Kontrol + 4346784) [0x1300d63a0]
6 ??? (VSTPlugManager + 335685) [0x119429f45]
3 ??? (Keyscape + 3098449) [0x12ed81751]
3 ??? (Keyscape + 739402) [0x12eb4184a]
1 ??? (Keyscape + 316023) [0x12eada277]
1 ??? (Keyscape + 337536) [0x12eadf680]
1 ??? (Keyscape + 3848659) [0x12ee389d3]
1 ??? (Keyscape + 3849807) [0x12ee38e4f]
1 ??? (Keyscape + 3047315) [0x12ed74f93]
1 ??? (Keyscape + 2796430) [0x12ed37b8e]
1 ??? (Keyscape + 2567341) [0x12ecffcad]
1 ??? (Keyscape + 2567224) [0x12ecffc38]
1 ??? (Keyscape + 315531) [0x12eada08b]
1 ??? (Keyscape + 337036) [0x12eadf48c]
1 ??? (Keyscape + 3848686) [0x12ee389ee]
1 ??? (Keyscape + 4786429) [0x12ef1d8fd]
1 ??? (Keyscape + 310133) [0x12ead8b75]
1 ??? (Abbey Road Two + 53793) [0x148abb221]
1 ??? (Abbey Road Two + 6250380) [0x1490a3f8c]
1 ??? (Abbey Road Two + 2392844) [0x148cf630c]
1 ??? (Abbey Road Two + 2358072) [0x148cedb38]
1 ??? (Abbey Road Two + 2573529) [0x148d224d9]
1 ??? (Abbey Road Two + 2711189) [0x148d43e95]
1 NI::AB::InterfaceVSTHeadless::processReplacing(float**, float**, int) + 1259 (Kontakt 5 + 7589371) [0x139bdcdfb]
1 ??? (Keyscape + 3098368) [0x12ed81700]
1 ??? (Keyscape + 3038728) [0x12ed72e08]
3 ??? (Cubase 12 + 27100710) [0x1058ec626]
3 ??? (Cubase 12 + 26721045) [0x10588fb15]
3 ??? (Cubase 12 + 56742496) [0x107531260]
1 ??? (Cubase 12 + 56750296) [0x1075330d8]
1 ??? (Cubase 12 + 56750292) [0x1075330d4]
1 ??? (Cubase 12 + 56750286) [0x1075330ce]
1 ??? (Cubase 12 + 27100532) [0x1058ec574]
1 ??? (Cubase 12 + 27101928) [0x1058ecae8]
1 ??? (Cubase 12 + 27102293) [0x1058ecc55]
1 ??? (Cubase 12 + 26490783) [0x10585779f]
1 ??? (Cubase 12 + 26703756) [0x10588b78c]
1 ??? (Cubase 12 + 26709745) [0x10588cef1]
1 ??? (Cubase 12 + 54337840) [0x1072e6130]
1 ??? (Cubase 12 + 62321267) [0x107a83273]
2 thread_routine(void*) + 42 (Komplete Kontrol + 24739194) [0x131448d7a]
1 zmq::kqueue_t::loop() + 276 (Komplete Kontrol + 24605668) [0x1314283e4]
1 zmq::tcp_connecter_t::out_event() + 222 (Komplete Kontrol + 24734958) [0x131447cee]
1 close + 10 (libsystem_kernel.dylib + 6150) [0x7fff6ed1b806]
1 <Kernel mode, Effective Thread QoS Default, Requested Thread QoS Default>
1 zmq::kqueue_t::loop() + 64 (Komplete Kontrol + 24605456) [0x131428310]
1 zmq::poller_base_t::execute_timers() + 247 (Komplete Kontrol + 24606167) [0x1314285d7]
1 zmq::tcp_connecter_t::start_connecting() + 19 (Komplete Kontrol + 24733939) [0x1314478f3]
1 zmq::tcp_connecter_t::open() + 389 (Komplete Kontrol + 24736309) [0x131448235]
1 <Effective Thread QoS Default, Requested Thread QoS Default>
1 ??? (Abbey Road Two + 7641994) [0x1491f7b8a]
1 ??? (Abbey Road Two + 7448467) [0x1491c8793]
1 ??? (Abbey Road Two + 571161) [0x148b39719]
1 ??? (Abbey Road Two + 7445302) [0x1491c7b36]
1 ??? (Abbey Road Two + 7858080) [0x14922c7a0]
1 DYLD-STUB$$clock_gettime + 0 (libc++.1.dylib + 299970) [0x7fff6beed3c2]
1 ??? (Abbey Road One + 8244730) [0x13dbaedfa]
1 ??? (Abbey Road One + 8118874) [0x13db9025a]
1 ??? (Abbey Road One + 7898953) [0x13db5a749]
1 ??? (Abbey Road One + 8115798) [0x13db8f656]
1 ??? (Abbey Road One + 8391563) [0x13dbd2b8b]
1 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93 (libc++.1.dylib + 34339) [0x7fff6beac623]
1 __psynch_cvwait + 10 (libsystem_kernel.dylib + 14466) [0x7fff6ed1d882]
1 <Kernel mode>
1 ??? (license-engine-access + 484030) [0x1162e42be]
1 ??? (license-engine-access + 483447) [0x1162e4077]
1 std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > const&) + 73 (libc++.1.dylib + 259802) [0x7fff6bee36da]
1 __semwait_signal + 10 (libsystem_kernel.dylib + 14166) [0x7fff6ed1d756]
1 <Kernel mode, Effective Thread QoS Default, Requested Thread QoS Default>
Binary Images:
0x103f14000 - 0x1083e3fff com.steinberg.cubase12 12.0.40.317 (12.0.40.317) <E48E33F3-A0A3-3F79-9212-3E5DA34C5A5C> /Applications/Cubase 12.app/Contents/MacOS/Cubase 12
0x11626e000 - 0x11649dfff license-engine-access 1.3.1.698 (1.3.1.698) <962A39EA-3212-3F75-8B1A-50AC86380420> /Library/Application Support/Steinberg/*/license-engine-access.bundle/Contents/MacOS/license-engine-access
0x1193d8000 - 0x11946afff com.steinberg.VSTPlugManager 3.1.80.32 (3.1.80.32) <A2810326-D39F-3B64-93F7-CCB6BB9BE938> /Applications/Cubase 12.app/Contents/Components/VSTPlugManager.bundle/Contents/MacOS/VSTPlugManager
0x12ea8d000 - 0x12f08cfff com.spectrasonics.Keyscape 1.3.2d (1.3.2d) <CAC27BC9-22CF-33AC-86CA-76893884401D> /Library/Audio/Plug-Ins/VST/Keyscape.vst/Contents/MacOS/Keyscape
0x12fcb1000 - 0x131eb8fff Komplete Kontrol.vst3 2.7.2 (R2) (2.7.2 (R2), Copyright © 2022 Native Instruments GmbH) <5723D15C-85CF-3216-8A2F-F7DBD8B0B102> /Library/Audio/Plug-Ins/VST3/Komplete Kontrol.vst3/Contents/MacOS/Komplete Kontrol
0x1338a9000 - 0x136b30fff Kontakt.vst3 6.7.1 (R0) (6.7.1 (R0), Copyright © 2022 Native Instruments GmbH) <BC44A038-4FE9-3CF7-B182-20C66EF32F5C> /Library/Audio/Plug-Ins/VST3/Kontakt.vst3/Contents/MacOS/Kontakt
0x1394a0000 - 0x13ae11fff Kontakt 5.Synth.vst 5.8.1 (R43) (5.8.1 (R43), Copyright © 2018 Native Instruments GmbH) <87E3A5BB-E616-3556-BA39-F76AA77B7291> /Library/Audio/Plug-Ins/VST/Kontakt 5.vst/Contents/MacOS/Kontakt 5
0x13d3d2000 - 0x13e0e5fff com.spitfireaudio.Abbey-Road-One 1.1.0-6d65969 (1.1.0) <843B3DD3-1DFE-3A57-B64D-F68203849DA4> /Library/Audio/Plug-Ins/VST/Abbey Road One.vst/Contents/MacOS/Abbey Road One
0x148aae000 - 0x149c6dfff com.spitfireaudio.AbbeyRoadTwo 1.0.0-72f83f1 (1.0.0) <8DA02281-C4CF-3A38-852B-2ECC78487C3B> /Library/Audio/Plug-Ins/VST/Abbey Road Two.vst/Contents/MacOS/Abbey Road Two
0x7fff6bea4000 - 0x7fff6bef6fff libc++.1.dylib (902.1) <59A8239F-C28A-3B59-B8FA-11340DC85EDC> /usr/lib/libc++.1.dylib
0x7fff6ed1a000 - 0x7fff6ed46fff libsystem_kernel.dylib (6153.141.2) <A576A1CF-7726-3146-B04B-A26E1CDB9757> /usr/lib/system/libsystem_kernel.dylib
0x7fff6edd8000 - 0x7fff6ede2fff libsystem_pthread.dylib (416.100.3) <62CB1A98-0B8F-31E7-A02B-A1139927F61D> /usr/lib/system/libsystem_pthread.dylib
Hi,
Attach the source *.crash/ips file, please.
While Cubase should obviously not crash during that period, it still would be better to shut the computer down at the end of the day and boot it again in the morning if possible. Rebooting once a day reduces/prevents all kinds of possible issues.
Please re-read my previous post. It doesn’t appear that Cubase 12 is generating any kind of report. No crash report exists in Console for Cubase 12, despite it crashing daily.
Yeah, that’s not really reasonable for a composer to restart his work flow every day. I need and deserve a reliable application. Restarting has not resolved the issue. So thanks.
Its about 2 minutes in the morning (you can also automate it easily usually, so you just have to login). Your computer and your nerves will thank you in the long run. You’re welcome!
Ain’t gonna happen
Today was around 90 minutes that I was away… but it could have stalled much sooner than that. I don’t know how you can determine when it actually falters while you’re away from the computer… ?
I was informed by calling Steinberg tech support that my operating system was not supported with Cubase 12. So I installed Big Sur, and loaded up my Cubase 12 project. Playback was choppy (running 1 instance of Keyscape) and my system fans came on at full boar. When attempting to quit Cubase, it hangs for about 5 minutes and then finally quits. Attached is the crash report. As it stands Cubase 12 is completely unusable for me.
Cubase 12_2022-08-25-110719_MacBook-Pro.cpu_resource.diag.zip (12.8 KB)
For what it’s worth, Cubase 11 is now a thousand times worse running on Big Sur so FML I guess.
For what its worth, your CPU is getting hammered according to that diagnostic report.
I don’t see a thing there that is CRASHING Cubase. We are looking for a THREAD that crashed usually in the crash log
Thanks for helping me to interpret it. I just ordered a top of the line M1 macbook pro, I guess I was in plain denial.
:S
Well its not big news, that apple slows down older devices on purpose with new updates (which you have to install to use newer applications) so you buy their new products.
They even got fined for it and confirmed it officially.
Hi,
I can see only *.diag (diagnostic) files attached, not the crash/ips files. Do you have some, please?
We need a CRASH LOG, not a diagnostic file
I bet if you uninstall 12.0.40 and install 12.0.30 you will be fine.