Cubase 12.0.40 | Mac - keep crashing because of "Dispatch queue: com.apple.NSURLSession-work"

Cubase
,
1

Hi,

I’ve installed Cubase Pro 12.0.40 on Mac, Monterey 12.5.
Often Cubase crashes while lunching. 12.0.30 was totally fine on this regard.

Crash log says:

Thread 1 Crashed:: Dispatch queue: com.apple.NSURLSession-work
0 libobjc.A.dylib 0x7ff806f7a8ae lookUpImpOrForward + 90
1 libobjc.A.dylib 0x7ff806f7a29b _objc_msgSend_uncached + 75
2 CFNetwork 0x7ff80bb2e9a6 0x7ff80bac2000 + 444838
3 CFNetwork 0x7ff80bb3347d 0x7ff80bac2000 + 463997
4 CFNetwork 0x7ff80bb2db6e 0x7ff80bac2000 + 441198
5 CFNetwork 0x7ff80bc8b5c7 0x7ff80bac2000 + 1873351
6 CFNetwork 0x7ff80bc8b537 0x7ff80bac2000 + 1873207
7 CFNetwork 0x7ff80bb4a4a1 0x7ff80bac2000 + 558241
8 libdispatch.dylib 0x7ff806f2e0cc _dispatch_call_block_and_release + 12
9 libdispatch.dylib 0x7ff806f2f317 _dispatch_client_callout + 8
10 libdispatch.dylib 0x7ff806f35317 _dispatch_lane_serial_drain + 672
11 libdispatch.dylib 0x7ff806f35e30 _dispatch_lane_invoke + 417
12 libdispatch.dylib 0x7ff806f3feee _dispatch_workloop_worker_thread + 753
13 libsystem_pthread.dylib 0x7ff8070e2fd0 _pthread_wqthread + 326
14 libsystem_pthread.dylib 0x7ff8070e1f57 start_wqthread + 15

Thanks for your help!

2

So, after starting up the computer the crash happens 100% of the time.
On the second attempt Cubase finally starts up.

I’ve re-installed 12.0.30 (and I realized that installing 12.0.30 over 12.0.40 is not possible unless deleting first 12.0.40). With 12.0.30 the crash reported above never happens.

Can we have a hot fix please? I enjoy the new remote control functions.

3

Could you please sent me the crash report file?

Thanks!
Matthias

4

Certainly! First thing tomorrow morning.
Thanks so much!

5

Goodmorning Matthias,

very weirdly Cubase has stopped crashing today! I had deleted all the crash reports yesterday, but I hit the “send to Steinberg” button so many time. Is there a way you could get that report that way? Yesterday I sent many.
Let me know if there’s any other info I can provide to help.

As soon as I’ll get a crash again I’ll send it to you. :slight_smile:

6

The crashes that are “sent to Steinberg” are completely anonymous and can’t be tracked back to you. So please sent me another one if possible and we’ll have a look.

7

Hi,

For Mac the crash/ips files are available here:
macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).

1 Like
8

Thanks Martin. :slight_smile:
I had deleted them all yesterday while doing some clean up.
As soon as crash will appear again Ill send one over.

Thanks all for your help!

9

Hi Matthias,

crashed reappeared today. I tried to send it as a private message, but system says you’re not accepting messages at the moment.
I then sent it to Martin, and asked if he could forward it somehow to you.

Please let me know if you received it.

Thanks all!

1 Like
10

Hi,

Reported to Steinberg. Thank you.

1 Like
12

Thanks a lot!
I’m gonna send you another one Martin, since this keeps happening, maybe that could be useful.

13

Hi,

Could you please ZIP your Cubase preferences folder and attach it. Cubase 12 Preferences folder (on Mac) is:
~/Library/Preferences/Cubase 12

Could you try in the Cubase Safe Start Mode [Disable preferences], please?

14

Hi Martin!

Thanks. I didn’t get yet if disabling the preference helped or not as I get this crash randomly.
The certain thing is that makes it crash is always reported on the crash log as “Dispatch queue: com.apple.NSURLSession-work”.

I’m uploading the preferences via PM (I’ve just deleted few templates as the files would have been for GBs).
Thanks for your help!

16

Hi, I’m uploading some other crashes, which happen for the same reasons, it seems.
Hope that’s helpful. :slight_smile: