Cubase 12 crash dialogs

Funnily enough when I dismissed all of those dialog boxes the program loaded.


Any Midi Remote Device involved here?

Dump file not really tell me much.

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\JJ\Documents\Steinberg\CrashDumps\Cubase 64bit 2023.6.8]
User Mini Dump File: Only registers, stack and portions of memory are available

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19045 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Thu Jun  8 21:38:20.000 2023 (UTC + 1:00)
System Uptime: 0 days 0:02:13.878
Process Uptime: 0 days 0:00:55.000
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(23a8.2ee8): Access violation - code c0000005 (first/second chance not available)

| This target supports Hardware-enforced Stack Protection. A HW based    |
| "Shadow Stack" may be available to assist in debugging and analysis.   |
| See for more info.                                      |
|                                                                        |
| dps @ssp                                                               |
|                                                                        |

For analysis of this file, run !analyze -v
00007ffa`8076eeb4 c3              ret
0:000> !analyze -v
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *


    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 843

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 12887

    Key  : Analysis.IO.Other.Mb
    Value: 13

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 17

    Key  : Analysis.Init.CPU.mSec
    Value: 124

    Key  : Analysis.Init.Elapsed.mSec
    Value: 4075

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 141

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 133

    Key  : Timeline.Process.Start.DeltaSec
    Value: 55

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version

FILE_IN_CAB:  Cubase 64bit 2023.6.8




CONTEXT:  (.ecxr)
rax=0000000000000000 rbx=00007ffa22204e70 rcx=000000007764da30
rdx=000000007764dad2 rsi=000000005560ee40 rdi=000000007764dad1
rip=0000000143a76522 rsp=000000000014e3d8 rbp=000000000014e490
 r8=000000007764dad2  r9=00007ffa41b21404 r10=0000000000000fff
r11=0000000000000ff0 r12=0000000144e3ad18 r13=0000000000000000
r14=00000000639f74f0 r15=0000000000040502
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
00000001`43a76522 48ffa0e8000000  jmp     qword ptr [rax+0E8h] ds:00000000`000000e8=????????????????
Resetting default scope

ExceptionAddress: 0000000143a76522 (Cubase12+0x0000000003a76522)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000000e8
Attempt to read from address 00000000000000e8

PROCESS_NAME:  Cubase12.exe

READ_ADDRESS:  00000000000000e8 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000000e8

00000000`0014e3d8 00000001`43a76599     : 00007ffa`22204e70 00000000`556000a5 00000000`5560ee40 00000001`431ab5c9 : Cubase12+0x3a76522
00000000`0014e3e0 00000001`42a70230     : 00000000`5560ee40 00000001`450c65c8 00000001`450c65c8 00000001`416894b1 : Cubase12+0x3a76599
00000000`0014e430 00000001`42a7074f     : 00000000`639f74f0 00000000`639f74f0 00000000`00000001 00000000`58516b38 : Cubase12+0x2a70230
00000000`0014e4c0 00000001`42a70fd2     : 00000000`00000000 00000000`00000000 00000000`639f74f0 00000000`53eb84a0 : Cubase12+0x2a7074f
00000000`0014e500 00000001`43a7087a     : 00000000`639f74f0 00000000`3fa2c0b0 00000000`00000001 00000001`461777d0 : Cubase12+0x2a70fd2
00000000`0014e530 00000001`43aac535     : 00000000`00000000 00000000`639f74f0 00000000`00610460 00000000`00000000 : Cubase12+0x3a7087a
00000000`0014e5b0 00000001`43c1b72d     : 00000001`441e2d90 00000000`0261e01b 00000000`00000000 00000000`00000000 : Cubase12+0x3aac535
00000000`0014e5e0 00000001`43c4f4c8     : 00000000`00000000 00000000`005933e0 00000000`000000c0 00000000`01141990 : Cubase12+0x3c1b72d
00000000`0014e680 00000001`43e99220     : 00000000`00040502 00000000`00000000 00000000`00000113 00000000`00598fe0 : Cubase12+0x3c4f4c8
00000000`0014e6b0 00000001`43f18032     : 00000000`00000001 00000000`00000000 00000000`00000113 00000000`0019062a : Cubase12+0x3e99220
00000000`0014e6e0 00000001`441e9cdc     : 00000000`0014ec90 00000000`00000000 00000000`0262a168 00000000`00000000 : Cubase12+0x3f18032
00000000`0014ec00 00000001`43f0a92e     : 00000000`0014ec90 00000000`00000000 00000000`776fd370 00007ffa`806f47b1 : Cubase12+0x41e9cdc
00000000`0014ec30 00000001`43f18411     : 00000000`00000000 00000000`00000113 00000000`00000001 00007ffa`7c69c45a : Cubase12+0x3f0a92e
00000000`0014ec60 00007ffa`7fe3e858     : 00000000`00000001 00000000`0014ee58 00000000`00000001 00000000`00000000 : Cubase12+0x3f18411
00000000`0014ece0 00007ffa`7fe3e299     : 00007ffa`8076cf10 00000001`43f18340 00000000`00040502 00000000`00000113 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014ee70 00000001`43c4dd43     : 00000001`43f18340 00000000`00593420 00000000`00000148 00000001`00000000 : user32!DispatchMessageWorker+0x249
00000000`0014eef0 00000001`43e98efd     : 00000000`0261dff0 00000000`00000000 000003b7`0002098b 00000000`00000296 : Cubase12+0x3c4dd43
00000000`0014ef20 00000001`43c1a9ec     : 00000000`04659314 00000000`00000457 00000000`00000457 00000000`2ce28df0 : Cubase12+0x3e98efd
00000000`0014ef50 00000001`42c69dc8     : 00000000`00000457 00000000`0fdfdce7 00000000`00000457 00000000`0014f1a0 : Cubase12+0x3c1a9ec
00000000`0014ef80 00000001`42a82b3f     : 00000000`0fdfd050 00000000`0543c2f0 00000000`3fb89c80 00000000`0d8b9420 : Cubase12+0x2c69dc8
00000000`0014f060 00000001`41f4252a     : 00000000`00000017 00000000`00000017 00000000`0014f1a0 00000000`0014f0b0 : Cubase12+0x2a82b3f
00000000`0014f0a0 00000001`41f9a3aa     : 00000000`3fb630d0 00000001`44f88330 00000000`00000000 00000000`00000000 : Cubase12+0x1f4252a
00000000`0014f270 00000001`4261c550     : 00000000`3f65e770 00000000`00000000 00000000`02663500 00000000`3fb630d0 : Cubase12+0x1f9a3aa
00000000`0014f2e0 00000001`4260d7ef     : 00000000`00629b10 00000000`00593301 00000000`3f6fb420 00000000`3f6fb420 : Cubase12+0x261c550
00000000`0014fb80 00000001`4260b47f     : 00000000`005933f0 00000000`00000001 00000000`0014fbd8 00000000`3f65e770 : Cubase12+0x260d7ef
00000000`0014fcf0 00000001`4316cfe9     : 00000000`005933f0 00000000`00000000 00000000`00000000 00000000`0014fdc0 : Cubase12+0x260b47f
00000000`0014fd20 00000001`43e98c52     : 00000000`0014fd70 00000000`005933f0 00000000`00000001 00000000`00000000 : Cubase12+0x316cfe9
00000000`0014fd50 00000001`43c19eb6     : 00000000`00000001 00000000`00629b10 00000000`00629b10 00000000`00000000 : Cubase12+0x3e98c52
00000000`0014fda0 00000001`4316cd79     : 00000000`00629b10 00000000`00000000 00000000`00611660 00000000`00629d70 : Cubase12+0x3c19eb6
00000000`0014fde0 00000001`4316f456     : 00000000`00629b10 00000000`0014feb0 00000001`40000000 00000000`00000000 : Cubase12+0x316cd79
00000000`0014feb0 00000001`44087cf6     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x316f456
00000000`0014fef0 00007ffa`7e747614     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase12+0x4087cf6
00000000`0014ff30 00007ffa`807226a1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  Cubase12+3a76522


IMAGE_NAME:  Cubase12.exe

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_Cubase12.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release


OSNAME:  Windows 10


FAILURE_ID_HASH:  {73dffab5-ecba-fde2-0aa1-6b28681672f9}

Followup:     MachineOwner

I do have a midi keyboard (digital piano) plugged in to my UR24C.
Does that count as a midi remote device?

No, you can forget about it.
Anyway, since you’ve post the dump, more experienced users may help :slight_smile:

OK thanks anyway.

I closed it, tried again. I get this (I got this the first time also but didn’t screenshot it).


I click OK (nothing else to do it seems…well unless I click the X) and of course being Cubase it does not abort but carries on.

Then it appears again:



Again vstconnect but this time vst connect.vst3 whatever that is.


I do get such annoying msgBoxes occasionally. I usually restart my PC, checking my internet connection first, and most of the time everything gets back to normal. However, some times it’s tedious :rage:

Yes restarting always worth trying; I have tried that already tonight.
I’m going to rename this vstconnect.dll.

No joy…thought it might have fixed it but no.
Now getting


More pretty pictures from the devs at Steinberg

Any chance of posting your full Dmp file ?
Also , have you got Automap installed by any chance ? i’ve seen this with Automap duplicating and wrapping the Vst connect file and causing Cubase to crash .

This is due to some type of problem with; that’s if you use it the e-licenser. Check if it’s upgraded. That was my case. Every now and then they upgrade.

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Den eLizenser zu aktualisieren ist eine gute Idee. Davor auch noch schauen ob der Library Manager noch up dates hat. Bei mir hat das geholfen.


Could you attach the source DMP file, please?


Here you go.
BTW I have raised this with Steinberg support.
Also, I tried to determine if it was a particular plugin by removing all VST3 plugins and adding them back in groups. I thought maybe I was close to figuring it out but it was inconsistent.
I am able now to start a new project; something in the project I was trying to load seems to be causing it.


Cubase 64bit 2023.6.10 (1.4 MB)
Cubase 64bit 2023.6.10 (1.4 MB)
Cubase 64bit 2023.6.10 (1.4 MB)
Cubase 64bit 2023.6.10 (1.2 MB)


I’m sorry, I don’t see Cubase in the stack. To me it looks like the crash is totally out of Cubase. Please, double-check your hardware is OK.

Thank you for looking Martin.

Steinberg support have been responsive and helpful. They told me the issue in Velvet_x64.dll and ucrtbase.dll and gave me instructions to update my Yamaha driver and nvidea drivers.
I was not able to follow their instructions to the letter but the problematic project does now load.

I suggest anybody in the same situation does the same (i.e. open a support ticket with Steinberg).

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