CUBASE 13 CRASH - intel 14h ultra core 7 155h

Cubase
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1

Hi steinberg,
Cubase 13 don’t open on 14th gen Laptop Cpu.
i’m on the asus zenbook ultra core 7 155h
it crash at Core audio engine on startup.

2

Hi and welcome to the forum,

Attach the *.crash file, please.

Win: %userprofile%/Documents/Steinberg/Crash Dumps

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3

Cubase 13.0.20 64bit2023.12.20 10.20.38.149.dmp (447,6 Ko)
Cubase 13.0.20 64bit2023.12.20 10.21.47.138.dmp (419,4 Ko)
Cubase 13.0.20 64bit2023.12.20 10.22.44.296.dmp (438,8 Ko)
Cubase 13.0.20 64bit2023.12.20 10.25.01.225.dmp (423,9 Ko)
Cubase 13.0.20 64bit2023.12.21 6.50.04.685.dmp (443,2 Ko)

4

so do you have any clue for these error… it seem’s to be kernelbased isnt it ?

6

Hi,

Reported to Steinberg. Thank you.

7

thx you :blush:

8

Have this issue resolved now?

9

Hi Amy welcome to the forum,

It has been reported. Not fixed yet. Do you have exactly the same dmps? Could you attach yours, please?

10

Please check the attached dump files.

Cubase 13.0.20 64bit2024.1.18 19.03.33.635.dmp (688.1 KB)
Cubase 13.0.20 64bit2024.1.18 20.48.52.771.dmp (596.2 KB)

11

Yes this is likely pointing out to the same problem @nftpsh. Thanks for reporting!

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13

Could you share the current status about this issue?
When can I use CUBASE 13 in Intel 14th Gen Intel CPU?

14

Cubase 12 work perfectly, not the 13 for now in my case

15

Hi @nftpsh

This problem should be fixed by the upcoming minor update C13.0.30.

Cheers,
Armand

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16

Hi,

This is supposed to be fixed in the next maintenance update.

17

Hi Armand,

I am sorry but I want to know the release plan about C13.0.30 roughly.

Thanks.

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18

Hi @nftpsh

I am not entitled to communicate this information I am afraid. Sorry about that.

Cheers,
Armand

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19

Hi. I have the same problem with Ultra Core 5 125H
Cubase crashes at Audio Engine loading.
I raised a ticket with Steinberg Support, but they didn’t come back to me yet.

20

Hi and welcome to the forum,

Could you please attach the *.dmp file(s), please?

21

so no fix for us i guess…

22

oh, i Just tried it, it works guys !!

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