CUBASE 13 CRASH - intel 14h ultra core 7 155h

Hi steinberg,
Cubase 13 don’t open on 14th gen Laptop Cpu.
i’m on the asus zenbook ultra core 7 155h
it crash at Core audio engine on startup.

Hi and welcome to the forum,

Attach the *.crash file, please.

Win: %userprofile%/Documents/Steinberg/Crash Dumps

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Cubase 13.0.20 64bit2023.12.20 10.20.38.149.dmp (447,6 Ko)
Cubase 13.0.20 64bit2023.12.20 10.21.47.138.dmp (419,4 Ko)
Cubase 13.0.20 64bit2023.12.20 10.22.44.296.dmp (438,8 Ko)
Cubase 13.0.20 64bit2023.12.20 10.25.01.225.dmp (423,9 Ko)
Cubase 13.0.20 64bit2023.12.21 6.50.04.685.dmp (443,2 Ko)

so do you have any clue for these error… it seem’s to be kernelbased isnt it ?

Hi,

Reported to Steinberg. Thank you.

thx you :blush:

Have this issue resolved now?

Hi Amy welcome to the forum,

It has been reported. Not fixed yet. Do you have exactly the same dmps? Could you attach yours, please?

Please check the attached dump files.

Cubase 13.0.20 64bit2024.1.18 19.03.33.635.dmp (688.1 KB)
Cubase 13.0.20 64bit2024.1.18 20.48.52.771.dmp (596.2 KB)

Yes this is likely pointing out to the same problem @nftpsh. Thanks for reporting!

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Could you share the current status about this issue?
When can I use CUBASE 13 in Intel 14th Gen Intel CPU?

Cubase 12 work perfectly, not the 13 for now in my case

Hi @nftpsh

This problem should be fixed by the upcoming minor update C13.0.30.

Cheers,
Armand

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Hi,

This is supposed to be fixed in the next maintenance update.