Cubase 13 empty Hub, freeze after closing project

Hi all,

I’ve searched around for this, but here’s my particular problem with Cubase Pro 13.0.10 on Windows 10 x64.
I have several projects that I’ve started in 12 Pro that make Cubase 13 freeze after I close them.
The Hub reappears (I’ve disabled news), but it’s empty (no templates are shown) and the program has frozen. Have to kill it in Task Manager.
This happens every time with several projects. When I open and close them in Cubase 12 there’s no crash or freeze.
I’ve reinstalled 13, binned the preferences, all that but still the problem persists.

As these are apparently not crashes as such (although they are :wink: ) there are no .dmp files, but I’ ve enabled user logging, so if anyone wants them, I have a few .json files.

Plus, of course, I’m curious if anyone else has this issue?

Hi,

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 13:
    procdump64 -e -h -t Cubase13

Nuendo 13:
procdump64 -e -h -t Nuendo13

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

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I have the same issue here, originally thought it was my USB Elicenser crashing Cubase on exit but I am not even running a dongle now and I’m still having the issue.

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Hi,

Could you starch the *.ips/dmp file, please?

I have the same issue here, originally thought it was my USB Elicenser crashing Cubase on exit but I am not even running a dongle now and I’m still having the issue

.I hadn’t even thought of that. Good call, shame it didn’t work.

Well, the problem hasn’t gone away with the 13.0.20 update. Hub still freezes after project close. No .dmp file is written. My workaround for now is not to close but to quit Cubase altogether after working on a (C12) project.

@Martin.Jirsak
I haven’t been able to make ProcDump work the way I want because it itself freezes the project. However, I’ve created one file that’ll hopefully shed some light. Also, earlier today, Cubase crashed officially :wink: and created another .dmp

Here they are:
Cubase 13.0.20 64bit 2023.12.12 17.01.37.588-freezedump.dmp (1.4 MB)

Cubase13.exe_231212_162011.dmp.zip (2.4 MB)