Hi
As the topic says. I just installed C13 and it frequently hangs opening C12 projects. I terminate it after 10 mins and open in C12 and it’s fine.
Same hardware, same plugins (Running Windows 10. RME Hammerfall DSP Multiface ADAT clock synced to Prism Orpheus).
Clearly there is an instability introduced by C13. I’ve noticed other people have had similar problems since Nov.
I sent my dump to Steinberg on the last crash. Is Steinberg aware of and progressing this issue?
Thanks
Hi there and welcome to the forums!
I believe I read a post here describing something very similar. If I remember correctly, that user let the computer sit for hours after which the project finally opened. Not sure if this users problem persisted or resolved itself after that initial long wait. If you want, you can try and search for it using the forum search.
Either way, waiting hours to open a project is of course not acceptable. First thing I would do is make sure all your plugins are up to date. If the issue persists, you might be asked to create a .dmp/.ips file for the devs to analyze. Sorry I can’t be of more help.
Thanks @mlib. Yes I sent a crash report to Steinberg the last time it happened, although not on their request.
I don’t think it can be the plugins when the same project opens fine in C12. I’ve reverted to C12 and won’t be going beyond demo stage until the issues with C13 are resolved.
If you have dump files you could upload some of them here to the forum, it might be possible to see something in them that helps you to continue.
Hi
It just happened again. It generally seems to get stuck loading the ‘Stereo Out’ channel.
I immediately went into C12 and loaded the same project file without problems.
Here are the last two crash dumps for C13, including this one (I have more but uploads are limited).
Let me know what you find.
Thanks
Cubase 13.0.21 64bit 2024.3.13 9.15.50.491-freezedump.dmp (1.9 MB)
Cubase 13.0.21 64bit 2024.3.12 8.37.36.275-freezedump.dmp (921.4 KB)
Cubase 13.0.21 64bit 2024.3.12 8.29.07.591-freezedump.dmp (1.4 MB)
Cubase 13.0.21 64bit 2024.3.11 19.15.26.142-freezedump.dmp (1.6 MB)
The dump shows the Windows audio driver as the problem and that is usually something with MIDI Interfaces.
Can you try to enable the WinRT MIDI Interface in Cubase 13 please? That is in Studio → Studio Setup and then click the checkbox shown here
You can also try to disconnect the MIDI device, just for testing purposes, that could help you identifying the piece that blocks here.
This seemed to work for a bit, but then I got the same problem (see attached).
Do I need to open the project file in C12, set it to WinRT, then close/save and open in again C13, or are the settings global and only need to be set once (as I’d hoped) ?
Cubase 13.0.21 64bit 2024.3.13 14.38.14.883-freezedump.dmp (2.2 MB)
It also now often hangs when closing a project.
See attached crash dump
Cubase 13.0.21 64bit 2024.3.14 11.57.43.118-freezedump.dmp (3.2 MB)
Hello,
this setting is global, not project-dependent. You enable it in C13 and it will stick until you change it.
As the application seems to often hang for you: start Cubase 13, go to Studio, change that setting and close Cubase 13 (so that it’s saved in the preferences).
I see Virtual CZ involved, but I wouldn’t know if it triggers an existing issue or if it’s the issue itself, there aren’t Cubase calls I could resolve to have more clues here.
The callstack:
ntdll!NtWaitForSingleObject+0x14
KERNELBASE!WaitForSingleObjectEx+0x8e
wdmaud!CMIDIOutDevice::WriteEvent+0x9c
wdmaud!CMIDIOutDevice::PlayMIDIEvent+0xcd
wdmaud!HwModMessage+0xe2
wdmaud!modMessage+0x5840
winmmbase!midiMessage+0xac
winmmbase!midiOutReset+0x6d
VirtualCZ+0x16be2
0x00000001`9f883f60
Thank you for the information.
It’s interesting that it is to do with the Virtual CZ VST, but it doesn’t explain why this happens for C13 and not C12. The VST instrument standard hasn’t changed between versions.
Also, why should it crash when I’m shutting down the project?
C13 just seems top be flakier than C12 right now.
