Hi,
What is the dialog box, please? Could you attach a screenshot?
So Cubase is working, but it freezes while close? Or what do you mean?
When I delete my preferences it works, but When I set my Xtouch midi and Mackie COntrol closes again
I did a test. Looks like my problem is related with something about the control room setup.
I have several plugins on my CR. Seems like when I put there its causing the problem.
I have Sonarworks Reference , Waves WLM, PAZ analizer and Supervision
When I take them off it work (still with the odd warning)
Hi,
Then probably one of the plug-in is crashing, when it sits inthe Control Room. Still no *.dmp file?
Still no Dmp. Is there a reason why cubase is not genearating dmp crash files on my system?
Hi,
Generate a DMP file and share it via Dropbox or a similar service, please.
Use the Microsoft ProcDump utility to generate a DMP file, please.
-
Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.
-
Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
-
Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder. -
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behaviour (see next step).
-
Launch procdump64 via Command Prompt:
Cubase 13:
procdump64 -e -h -t Cubase13
Nuendo 13:
procdump64 -e -h -t Nuendo13
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.
- Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
ZIP and share the DMP file via Dropbox or a similar service, please.
If I did it right there you go
another one
These one I bigger maybe is better.
Hi,
If I understand you correctly, these crashes happened while Closing Cubase, right?
One crash is in the AutoAlignPost.vst3 plug-in. Make sure, it’s up to date, please. The other two crashes are in Cubase. Reported to Steinberg. Thank you.
Hi
No, the opposite, while Initializing Cubase.
I will delete AutoAlignPost from my system, and try again and post a dmp.
I still have no clue what is that mysterious box with a warning sign on it, that pops out everytime.
Thank you and Johnny_Moneto
Waiting for some update.
For now Cubase 13 is unusable for me, because I can’t trust my work on a software behaving like this.
Hi,
Do the crashes happen also without 3rd party plug-ins?
Could you try in the Cubase Safe Start Mode [Disable 3rd Party plug-ins], please?
Hi martin,
After I deleted AutoAlign and cubase now starts without closing like before, so now it’s usable! Thanks!
But, I still got an odd behavior at the start of any project, which is a box (a diferent one from that warning one), I’ll try to capture it on a dump file.
A project doenst complete opening until I click this box.
Hi,
Could you attach a screenshot of the box, please?
It is actually happening when starts and yet when closing Cubase 13 pro.
When I click the box works normal
I don’t think this is coming from Steinberg.
If you hover the mouse over the icon is there any info coming up? Or when you right-click it? What about opening the Windows Task Manager at that time, have a look in the Processes tab.
No info come out with the mouse or right click.
actually Cubase starts or closes right after I click with the right OR left mouse bottom