Cubase 13 keeps freezing up

Cubase
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21

In the event that it’s “not Cubase itself”, why then would users not have these same issues on previous versions?

22

Disable News entirely in the Hub. No, really. Try it. You might be surprised.

1 Like
23

Hi @PedroMourato

Sorry to hear about your issues with Cubase. I took the time to check out your crash dumps.

This is due to Splice Bridge. Please send the DMP to Splice.

This is down to Cubase and MIDI. I have informed the relevant persons.

Cheers,
Armand

1 Like
25

Hey Armand, thanks. I’ll forward it to Splice. Will I be informed about any conclusions from you about the midi question?

Cheers

26

Hi @PedroMourato

For now it’s under investigation and it’s too early to say. As soon as it’s fixed it’ll be part of the release notes. That being said, this is totally out of my own domain.

Cheers,
Armand

27

Hi Armand, got three more, don’t know if it’s useful.

Cubase 13.0.21 64bit 2024.2.27 19.39.06.461-freezedump.dmp (2.8 MB)
Cubase 13.0.21 64bit2024.2.27 17.16.01.778.dmp (442.5 KB)
Cubase 13.0.21 64bit2024.2.27 20.40.14.966.dmp (1.4 MB)

28

This is due to MediaBay. The problem is known to us and I have informed the relevant people about your issue.

I have reported this to Steinberg and informed the relevant people.

Cheers,
Armand

31

Hi @PedroMourato, I was informed the dumps are from a crash caused by a malformed xml file used by the MediaBay (mediaclient.dll). If I correctly identified the problem file: it it safe to delete the specific xml as soon as all Steinberg applications are closed.

To do so:

  • Shut down all Steinberg application and wait a minute for the Steinberg MediaBay Server shutdown (or kill it in the TaskManager).
  • Entering the following path into the Windows Explorer: %AppData%\Steinberg\MediaServices
  • in this folder delete the file:
    ServicesRunning.xml

let us know if that helped, thanks!

32

Hello Joerg.

Thank you, I tried but the problem persists.
Any other idea?

Thanks

33

I read about two problems in this thread,

Armand pointed me towards:
a) crashes related to MediaBay - We know this problem under MBC-446, CCC-2466 “Crash in mediaclient / Reader / parse”
deleting the ServicesRunning.xml should fix that.
Maybe this is fixed now, but you are still running into…

The other problem:
b) freezes related to something else.
Is that the problem that persists at your site?
If so I might need to pass it on to a collogue.

Have any new crash-logs or freezedumps been written meanwhile? If so, please upload them, I would like to look into them to identify a) or b).

Thanks you, Cheers,
Jörg

1 Like
34

Lately it crashes when I close a project or when I click “quit cubase” in the Hub section.
When i start Cubase again it goes to the safe mode window.
Most of the times it produces no logs, but since last time I got two more.

Cubase 13.0.21 64bit2024.3.4 13.01.22.728.dmp (702.8 KB)
Cubase 13.0.21 64bit2024.3.5 12.04.51.209.dmp (1.1 MB)

Thanks

35

Everytime it happens I delete the services file as you told me, but it keeps happening.

36

I think they tried to fix Cubase for new Intel processors, but now both AMD and Intel users are screwed. Some aren’t affected anyhow, I wonder what kind of a project they are working on. For me, it’s unusable. Random freezes… And the audio keeps playing, making you wait while you know last notes you were playing are probably gone… Ahhh… So big companies… So much cash… But still!!!

1 Like
37

another one
Cubase 13.0.21 64bit 2024.3.7 19.40.01.760-freezedump.dmp (2.0 MB)

38

This is one of these many freezes from the Splice Bridge plugin we get. Please report it to their support as we get many of these false positive at the moment. Thank you!

The other ones are related to MediaBay and our developers are investigating it.

Thank you

Cheers,
Armand

39

I got this answer from Splice. Do you have a solution’

“. It looks like the Cubase crash dumps are not readable because they are binary format or encrypted. Do you have a readable version I can share with our engineering team by chance?”

1 Like
40

And now I have an additional problem… I have a project where everything is playing smooth, performance meter with low measures. I put one or some tracks in solo and it starts having glitches in audio, transport bar jumping, that audio performance showing high peaks. Take out the solo, everything playing, and I’m good again! Makes no sense…

Starting to think this update is a complete disaster, I’m spending more time trying to solve problems than really working.

1 Like
41

Hi,

I have no idea what they are referring to, tbh. Yes DMP is a binary proprietary format of Microsoft. Every dev should be able to load it into Visual Studio to debug it, provided they have the symbols, that’s what they are made for. It seems the person you are talking to is not aware of this. I would suggest to tell this person to simply forward it to the engineering team.

Cheers,
Armand

1 Like
42

Sorry to hear about this issue. Could you describe a step by step approach here so that we can try to reproduce it? Eventually a small project that is saved in this unstable state would also help. You can send this small project to me in PM, if the CPR is too big, I recommend you use wetransfer to share it with me.

Cheers,
Armand

43

I did a short video so you can see. It’s happening in all projects. You can see the audio performance, everything is ok, when I’m playing the full project. I solo a random track and the problems begin. It’s random, but sometime along the way, the audio performance meter freezes, the transport bar starts jumping, audio glitching. I hit stop and play again and everything is fine. Until it starts happening again.

Here’s the link to the video