Cubase 13 KernelBase.dll crash whenever i try to open massive X + wont load some vst's

Cubase
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1

I have upgraded my cubase 12 to 13 a few days ago, and the first time i opened it everything loaded just fine without any problems.

Yesterday i tried opening a project and all of a sudden some of the vsts were recognized by cubase (as i could have seen them in the plug-in manager) but whenever i loaded them i couldn’t get them to open and in the channel it said “No Vst Instrument”.

Then i tried opening a couple of more plugins like kontakt, augmented strings, sylenth1 ect… Which did load, but then Massive X and regular massive gave me this error message saying The KernelBase.dll has what caused the crash.

so i opened the DUMP file via WinDbg which said:

WARNING: Check Image - Checksum mismatch - Dump: 0x3bcd90, File: 0x3b3aed - C:\ProgramData\Dbg\sym\KERNELBASE.dll\2B72307B3a6000\KERNELBASE.dll

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And alot of other stuff, but the main module in the crash DUMP was Massive X.

The thing is, i don’t know if that’s the true problem, since I tried opening it in cubase 12 and get the same error and Can’t load some of the instruments i was able to just a few days ago.
even some presets of mine are now not recognized in some of the plugins that i can open, like vital for example.

So some of the plugins are recognized but won’t show, and some i can open but i get a kernelbase.dll crash right after which forces me to close cubase.
Others run just fine.

It is also worth knowing i have opened MASCHINE 2 and i can load the vsts that wont show or give me a kernelbase.dll crash on that DAW…
AND upon opening cubase 13 it says: “Your document folder is not accessible!
You might not be able to save presets.”
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Here is what i tried so far:
-Installing latest windows update+Reversing back and forth.
-Ran SFC scan + DISM and more CMD commands
-Tried re-installing Massive X and the plugins that are recognized but wont show nor open.
-Re-installed Cubase 13 and 12 from the download assistant + Control panel+Repair
-Tried to change the kernelbase.dll in another one

Please help me find a solution.
this is important for my work.
Thanks in advance.

Here is the DUMP file.
Cubase 13.0.30 64bit2024.3.30 20.15.35.479.dmp (1.6 MB)

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2

Have you tried to run it as administrator? Also do you use virus protection? It may prevent you to access certain files and folders.

1 Like
3

Thanks for the quick reply

Yes cubase runs as administrator by default for me.
i only have windows security program, don’t have any other.

The issues is a bit more deeper than that it seems…

4

You could try exclude Steinberg folder and others related in the windows defender. Or/and stop the realtime protection for testing, if it makes difference

5

Yes i have tried that and it does not seem to make any change…

6

I just managed to solve it after 3 days of web surfing.
hard to believe after all the steps i took in order to fix it, it was just an on and off button.

What stopped everything from working right was “Controlled Folder Access” in the virus & threat protection by windows.

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I am so happy i got over it, hope this can help other ppl too.

2 Likes
7

Thanks but I use Windows defender, and if I click a similar button,in German: “Überwachter Ordner Zugriff”
I am exposing my PC to potential viruses.

8

You dont’ need to disable Ransomware protection completely, just add Cubase as an exception, like with Defender