Cubase 13 Pro License Redeem Download Access Code issue

Hi everyone!

I’ve just bought a brand new new license for Cubase 13 Pro, first time I’ve tried to activate it I’ve got a dr-412 error from the dowload code redeemer, the second time I’ve entered it said dr-415. I’ve just opened the box from the mail, so it doesn’t seem like any kind of tampering happened with it.

Can anyone help me with getting in contact with Steinberg actual support about this issue?
Thank you in advance!

If you PM me the code, I’ll take a look for you.