Just bought an upgrade from cub 12 pro to Cub 13 pro registered it and activated!But when I start it up it loads till it start loading 3th party fx and instruments and then crashes and vanishes from my screen!Cant find what is the problem!Already reinstalled it and still the same problem!Cubase 12 pro loads all the plugins without any problem!
if Cubase creates a dmp file it will normally tell you when starting Cubase again then you can choose to send it to Steinberg and/or open the folder location.
it is found here: C:\Users\username\Documents\Steinberg\CrashDumps
made new latest dumps before it crashes if I disable 3th party plugins on startup preferences it starts!But I want all my 3th party plugins to run!Seems dump is too big to upload here its bigger then 4mb!!
It seems like the error code in the dmp file SOFTWARE_NX_FAULT_c0000005_kernel32 is related to some graphics driver issues.
@Spookyricky what graphics adapter do you have and what packages are installed. Some drivers specific for gaming are known to cause problems. Maybe you can try to get some more recent drivers here.
Thanks,its working!Was watching on the startup which vst was loading and did Cub 13 pro to crash, when it was starting and found out which one it was I deleted the plugin sound radix allign,and now its working!Thanks again!
I’m back because of these 3 files… After further investigation, it looks, like the crash has something to do with Melodyne or Komplete Kontrol S-Series.
Do you have any of these components active, please? Could you try to remove one and try to start Cubase? Does it start? Could you try to remove the other one and start Cubase? Does it start? Which component did you have to remove, to make Cubase 13 working, please?
Melodyne is active in the main thread, while the crash happened, that might be a hint, that the crash is caused by Melodyne.vst3 (version 5.2.0.6). If can get hold on the plugin binary, the dump might resolve better. Maybe Melodyne is interested in the dump as well. I commented the Jira issue @Martin.Jirsak.
I have already encountered this error 3 times in 2 days of using the newly installed version. I would like to find a solution to this problem, otherwise it’s a pity, of course, but first impressions begin to deteriorate greatly.
I’m aware of it. I found a message on the forum about the WinDbg program, opened a .dmp file with it, and noticed that the last error occurred due to the OsTIrus plugin. As for those two files, unfortunately, I didn’t find any error there caused by a specific plugin, and even ChatGPT couldn’t help me. I can only speculate that all the errors occurred when I pressed Ctrl+Z (Undo), but I can’t guarantee it 100%. Additionally, I can’t reproduce the error either. Yesterday, I attempted to use Undo and Redo, but unfortunately, nothing seemed to work out. That’s why I’m reaching out here, hoping for assistance, as I’d rather not have such an experience as my first.
