Cubase 13 recently started hanging/freezing on loading big projects

Cubase
1

Hi,

I can’t really tell when this started happening, but it’s getting more and more often. Only happens on big, ressource-hungry projects. They load, and when the Cubase window finally opens at the end of the loading process, it hangs and there is nothing I can do except forcequit and start again / reboot.

I’m having the impression that Kontakt 7 might be a part of the problem (After moving the Kontakt 7 dll out, projects do open but of course there is also much less content loaded to RAM). I uninstalled and reinstalled it without success. Kontakt 8 is out and is supposed to run smoother, but I wouldn’t like paying 100 bucks and not having that issue fixed. Looking at these freezedumps with WinDbg, I see nothing related to Native Instruments.

Here is the latest FreezeDump. Would really appreciate if someone could have a look.

Many thanks for your help!

Emmanuel

2

Update : A few months later, and with Kontakt 8 installed, the issue is still there.

I’d say I spend around 30min per day trying to open Cubase projects :slight_smile:

Any help much appreciated !

3

Hi,
can you provide more specs, please?
Win/Mac, OS, Audiointerface, Cubase version, system specs…?
Do you have new Freeze dumbs?
Doesn’t have to be Kontakt after all…

4

Hi ! Thank you for your reply.
I’m on Windows 11 24H2, Cubase 13.0.41.
System specs : AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz with 64Gb RAM
Audio interface : Antelope Audio Zen Go

Here are some of my latest Freeze Dumbs :slight_smile:

5

Hi,

your old Freeze Dumps are not accessible anymore. However, the new one hints at an issue with Spitfire Audio’s Eric Whitacre Contrast VST3

image
image605×307 73.3 KB

Do you have the latest software by Spitfire Audio? Maybe it is Win11 related.
You could also try to contact Spitfire Audio and inquire if this is a known problem and how to adress the issue.

6

Thank you !
Oh, that one with Eric Whitacre may be misleading, I remember having a crash with this one, but only one of the problematic projects is using this library, and it wasn’t a startup freeze like the others. Sorry about this, I shouldn’t have included this dump file!