Hello, I’m a Chinese user. I activated Cubase 13pro on October 10. I have been using Cubase 11pro for many years, but I didn’t know that there was a [Grace Period] policy. So I saw the release of 14pro last night and chose to upgrade from 13pro to 14pro, which cost about 103 dollars. When I got the activation code but had not downloaded the software to activate, I learned that there was a [Grace Period] policy. I activated it on October 10, 2024, and it should have been activated within the grace period. So I want to ask if the upgrade fee can be refunded and upgraded for free with the normal [Grace Period]? How should I get a refund if possible? I hope the official staff can contact me, thank you!
I use translation . I hope you can understand it.
Check if you are grace period eligible like this: I have a feeling you missed it by one day as it was 4 weeks and release was Wednesday 6th
Request refund here (under billing and refunds obviously)
Thank you for your reply and help. Does the grace period start from October 6, 2024? 10.6–11.6?
If I recall correctly it started on October 9th. So with activating your Cubase one day later you should qualify for the grace period free update.
Please do the check according to the link in the post from Grim.
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Yes…I think Johnny is correct…which makes you one day inside not missed by one day…sorry for confusing things.
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