Cubase 15 elements freezes

Cubase
1 
Hello,
I'm using Cubase 15 Elements, it always worked fine, but the last few times I opened it, it freezes and won't let me choose a project. I'm using Windows 10. What could it be?

Thanks a lot for your help.
2

Hi,

Could you try in the Cubase Safe Start Mode [Deactivate all third party plug-ins], please? Then open the project. If you can do this, the issue is in any 3rd party plug-in. Make sure they are up to date.

You can also generate a DMP file, so we can take a look, where does it freeze.

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behaviour (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase:
    procdump64 -e -h -t Cubase

Nuendo:
procdump64 -e -h -t Nuendo

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

3

Hi

I already deactivate third party plugins and problem stays. I can send you the DMP files via email cause when safety mode appears i can open the folder with the DMP files.

DMP files are attached

Hope this can help

thanks for your support

Pedro Dias

(Attachment DMP Files.rar is missing)

4

I sent you the dropbox link via email

5

Hi again

I disconect some of my usb midi synths and it seems the problem is with my Moog sub 37 usb midi. Start to happen just now but if i disconect the SUb 37 usb cubase doesnt freeze.