Have any of you guys bought another version of Cubase during the grace period and had actually been successful in upgrading to Cubase 6 at a special price?
I purchased my copy of Cubase 5 sometime in early January in Canada when I was on visiting some friends (I live in Hong Kong). Then when I returned back to Hong Kong, I was notified that Cubase 6 was released during NAMM. I then found out about the “Cubase 6 Grace Period”. No problem I thought, since Steinberg doesn’t deal directly with China customers, I was told by Steinberg in an email to contact my local distributor.
The only problem is that my “local” distributor is located in Shanghai, about a 5 hour flight from Hong Kong. I also don’t speak the language that they speak. Emailing Steinberg resulted in automated messages from them informing me to simply “visit your local Steinberg dealer”…I don’t think it was answered by a human, nor do they understand that my local dealer is 4 hours flight away. I also tried calling the dealer but couldn’t communicate with them either.
Steinberg, if you’re reading this, I’m sorry to come to the forums to ask this (but I can’t get a real human being to answer my emails previously)…but how do I solve this issue? I know another store here in Hong Kong can order Cubase for me (Tom Lee Music). Can I approach them directly, even if they are not listed as an appointed distributor on your website?