Cubase 7.0.7 midi keyboard is '1 note out'

Cubase
1

Hi,
I have an ESI keycontrol 49 (not xt) and every key i hit is one note out in the software. e.g: C = C#, C#=D etc…
I have tried uninstalling the driver and re installing but this hasn’t helped. Is it just buggered?? Or can it be fixed?
I have not messed with transpose settings.
I am on cubase 7.0.7, windows 10.
I am using a usb cable and drawing usb power to run it.
Everything I find on the net refers to the keycontrol 49 XT. doesn’t seem to help.
Please help
Cheers
Karl.

2

Hi - Suggest the transpose problem is with the controller.
This from the manual:

  1. Press and hold the Edit button for 1.5 seconds to enter the edit mode. The LED will blink.
  2. Press Transpose- or Transpose+ to transpose the keyboard by one half step down or up. You can reset to the default with Transpose 0.
3

You can make an input transformer to change the incoming midi on a track if you can’t get it fixed on the keyboard end.

4

Is it really exactly one half tone, or a little bit less /more?

5

Thanks for the replies.
It seems there are more issues than just the note displacement.
I have just realised the keyboard becomes unresponsive every now and then for a few seconds at a time.
Time for a new one I think.
Again thanks very much for the support