I tried buying Cubase 8.5 Pro full version directly from Cubase but the option (radio button) to buy a box version was grayed out. The next best option available was to select “Upgrade from X version”. I did this, made the payment and opted to ship my USB license dongle to friends in America who are returning to South Africa (where I am from) from holiday next week.
I am yet to receive a status on my order as far as tracking the delivery goes and trying to get support seems an almost impossible task. There is no direct contact detail on Steinberg’s website - merely a link that tells you to contact your local vendor. In my case, I don’t have a local vendor, as I bought it directly online. Furthermore, I was under the impression that the software that I downloaded (8.5 Pro) would at least be a 30 day trial while I wait for the dongle to make its way to may friends and eventually to South Africa, but this doesn’t seem to be the case. I received an activation code via e-mail and I can’t do anything with this, as the 8LE is a soft license and I can’t activate 8,5 Pro. It seems to need a dongle. I tried getting a trial version of 8.5 as well, received an activation code for the trial software but that ALSO needs a licensing dongle.
Am I missing something here? Why is it so difficult to get software working that I paid for, and secondly, why doesn’t Steinberg (who is a huge company) not really have proper online support in 2016? Or am I totally missing the point and did I do something wrong on my side? I have some bands coming in to track demo albums and the limitations on Cubase LE8 won’t cut it. I need to postpone all recordings and I am losing out on business.