Cubase 8 not in my products anymore?

Hi guys, need help with this. I have perchuased Cubase Elements 8 Full Version in 2015, i did use it on and off for a few years and now that i want to download and activate it again its not even showing it in my Steinberg products. and I see its still available for download so how is it lost for my case? extremely weird. Please let me know how i can get it back again.

Hi and welcome to the forum,

Ensure, you are using correct MySteinberg account (email address), please. Was your Soft-eLicenser registered?

Btw, you cannot activate the license again, you have to reactivate your old one.

Hi, yes its the correct account. the Elicenser was registered, i have them in my emails but now i see nothing in my account.