Hello,
I’ve spent the better part of the last 24 hours trying to install Cubase Pro 9.5. I tried using the Steinberg Download Assistant with Aria 2 enabled (the default). The file would get to the end of the download process (11.76 GB / 11.76 GB) then pause, apparently to decompress the files. Eventually this operation would fail with the error message: “An error occurred while downloading ‘Cubase Pro 9.5 - Full’. Please try again later.” I repeated my attempts several times, after thoroughly checking my system to make sure there wasn’t a fault on my end, only to end with the same result.
I tried uninstalling the Download Assistant, deleting all files, restarting my computer and trying again. Same result. Finally, I did all that again, but this time I deselected the Aria 2 option. The file then successfully downloaded in my web browser. Success at last? Not quite.
While extracting the file Cubase_9.5_Installer_win.zip, progress stopped twice with two separate errors. Here’s the first error:
An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0x80004005: Unspecified error
FCP_SMT_001LoopMash_Loop_Set_01.vstsound
Type: VSTSOUND File
DATE modified: 9/17/2010 2:45 PM
Size: 617 MB
The second error looked similar, but for another file:
An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0x80004005: Unspecified error
FCP_SMT_122_Groove_Agent_SE_AM_Drums.vstso…
Type: VSTSOUND File
Date Modified: 9/20/2017 3:21 PM
Size: 1.00 GB
It appears that the installation file has been corrupted somehow, making successful installation impossible using the Aria 2 Download Assistant, and problematic without. After skipping both of the above failed files, the extraction process finally completed. I have not yet attempted to install Cubase, but that’s my next step. In any event, I thought it may help others to share what I’ve learned. This has been a frustrating process for a brand new Cubase customer. Hopefully my experience might help Steinberg to iron out the bugs.
Thanks,
Heather Haze