Just paid and got the new upgrade from 9 Pro to 9.5 Pro and was very excited.
Downloaded it and installed it all… good, went online and the eLicenser did its thing and updated all my files.
Went ahead and clicked the 9.5 icon to which the usual black Steinberg box opened up confirming the startup, it then shuts down in about 3 seconds. No error message nothing, just won’t start at all.
Clicked on previous 9 PRo and that opens up fine. (thank goodness I would hate to lose all my work)
Win7 64bit
32GB Ram
Tons of HDD & SSD space so don’t understand what’s wrong
I would appreciate someone looking into this for me please.
Thanks in advance.
UPDATE!
Trying many times to start up the program, i am noticing just before it shuts down that it touches the ‘loading gui resources’ then disappears and shuts down. Don’t know if this sheds any light for anyone but the previous version 9.0.30 Pro has no problems whatsoever and still opens and runs perfectly on my system, so something has changed with this new update.
I am having exactly the same problem… crashes on loading gui interfaces
previous versions work fine (cubase 8.5 and 9.03)
Latest updates for Windows 7 are installed on my Dell Precision m4700. Wondering whether its a clash with the NVidia graphics driver… disabled that driver but Cubase still crashes on startup
Downloaded the update again… uninstalled and then reinstalled including e licenser.
I am having exactly the same problem… crashes on loading gui interfaces
previous versions work fine (cubase 8.5 and 9.03)
Latest updates for Windows 7 are installed on my Dell Precision m4700. Wondering whether its a clash with the NVidia graphics driver… disabled that driver but Cubase still crashes on startup
Downloaded the update again… uninstalled and then reinstalled including e licenser.
Please make sure that your Windows 7 is up-to-date. Especially you should take care this update is installed:
Platform Update for Windows 7 / Windows6.1-KB2670838-x64
“The Platform Update for Windows 7 enables improved features and performance on Windows 7 SP1 and Windows Server 2008 R2 SP1. It includes updates to the following components: Direct2D, DirectWrite, Direct3D, Windows Imaging Component (WIC), Windows Advanced Rasterization Platform (WARP), Windows Animation Manager (WAM), XPS Document API , the H.264 Video Decoder and the JPEG XR Codec.”
Problem
Cubase Pro 9.5 crashes right on start on Windows 7 while Cubase 9.0 can still be opened
Cause
Even though error messages may hint at other components for the crash, a Direct2D component is missing.
Solution
For Cubase 9.5 it is mandatory to have an up-to-date Windows 7 installation! Please make sure that all Windows updates have been installed properly, reboot and try again.
Sorry fr the late reply.
I don’t really know which Win update I did but just ran the updater and it found some files that needed updating, which made no difference, but then went to the update page and found that there were some files which were not compulsory updates, but selected those too and ‘hey presto’ it solved my issues.
Hope this helps .
I have installed updates, I have installed the full version of Cubase, I have done everything I could and the problem is still there. It starts to boot and after 2 seconds it closes without error message. I’ve been waiting for a solution of Steinberg for days.
