Then you are doing something wrong…
Open Cubase.
Go to profile manager.
If you did not create a profile, then create one now.
Activate it.
Test it with a temp project that your key commands are working.
Go again to profile manager select it and press export.
Go to your new Cubase >profile manager>import this file> and ACTIVE IT.
You should be ready to go.
edit: i just did a test. If you did not create a profile and there is only the default profile, duplicate it>rename and then export
Question: How do you actually save your current profile? The functions aren’t really intuitive, but I’m assuming that once you “Active” it saves the current settings to the profile?