Cubase AI 11 to Cubase AI 14 update

thisischrisstone · February 12, 2025, 11:10am

Great, thanks for your help

Vaios · February 16, 2025, 10:43am

Same issue here. The product came with UR22C, and I can’t find a way to update it. Martin from another thread suggested I reply here. @Matthias_Quellmann.

Matthias_Quellmann · February 24, 2025, 11:12am

@Vaios, I have updated you license to the latest version

tigrrrlily · February 24, 2025, 2:46pm

Is there anything necessary on my part so you can do the same for me? Thanks!

Grim · February 24, 2025, 2:59pm

Not sure it’s really necessary but an @Matthias_Quellmann could help to expidite.

tigrrrlily · February 24, 2025, 9:25pm

Oh I just meant since I asked way above so I naturally assumed there was something they needed to know and that’s why I was passed over. But after two weeks I’m not gonna babysit this thread anymore.

Grim · February 24, 2025, 9:37pm

Yeah…it looks like Matthias missed your request as he responded to someone else after you posted…hopefully he’ll see this reminder.

Matthias_Quellmann · February 25, 2025, 8:13am

Hi @tigrrrlily, unfortunately I have missed your post. But I have updated your license now.

For context, the official process is to contact our support team. I’m just offering some help here in the forum in my spare time.

Catalina_Pardo_Minne · February 25, 2025, 12:20pm

Hello @Matthias_Quellmann , I have a CD with Cubase LE 5 that I got when I bought a Alesis interface about 10 years ago. I was using this version of Cubase on my old laptop to but now I have to start using a new one, on windows 11.
I understand that It is possible for me to update this version of cubase to a new one with the same license I have from 10 years ago, Could you please assist me or give me any advice or direction on how to do this? Thank you in advance, Catalina.

Catalina_Pardo_Minne · February 25, 2025, 12:22pm

I have just see this message you posted, I will contact the support team, Thank you.

martymountains · March 2, 2025, 12:02am

Hello @Matthias_Quellmann I own a version of Cubase AI 9.5 and I would like to update to Cubase AI 14, would appreciate it if I could use the latest version. Thank you very much!

Matthias_Quellmann · March 5, 2025, 10:13am

@martymountains, I have added a Cubase AI 14 license to your account.

martymountains · March 5, 2025, 5:31pm

Thanks for your help.

Prim_69 · March 17, 2025, 1:20pm

Hi there @Matthias_Quellmann. Is it possible for me also to update my Cubase Ai dongle to the current version of Cubase Ai?

Many thanks.

Matthias_Quellmann · March 19, 2025, 9:48am

Hi @Prim_69, you already have the latest Cubase AI version in your account.

Prim_69 · March 19, 2025, 1:23pm

@Matthias_Quellmann. Oh yes, looking in my registered eLicencer products, Cubase Ai does not show that it has been migrated to the new Steinberg Licensing System. Thanks for clarifying.

Ville_Rantanen · March 21, 2025, 1:15pm

Hi @Matthias_Quellmann. I too would like to update my Cubase AI 11 to the most recent version. Thanks.

Matthias_Quellmann · March 24, 2025, 10:54am

Hi @Ville_Rantanen, I have added a Cubase AI 14 license to your account.

zl01004 · April 3, 2025, 11:24am

Hi @Matthias_Quellmann I would like to update my Cubase AI 11 to Cubase AI 14. Could you help me? Thanks.

Matthias_Quellmann · April 3, 2025, 11:35am

Sure, @zl01004 I have placed a new Cubase AI license in your account. Enjoy!