About month ago I bought UR22 interface with Cubase 7 AI included. I registered my device on MySteinberg, got activation code for Cubase AI 7. In soft-eLicenser I have activated Cubase and all was fine. Few minutes later I bought in online Steinberg shop a “Cubase Elements 7 from Cubase AI Upgrade” and got new activation code which of course I immediately used. Cubase Elements 7 was working very well.
Today I was forced to do OS reinstall on my MBP. I downloaded Cubase Elements 7.0.80 installer (from http://www.steinberg.net/index.php?id=downloads_cubase_elements_7&L=1) and after that I tried to activate it.
First I used my Cubase Elements 7 Activation Code, which did not work, because I should use this on existing, already activated Cubase AI. After that I tried with my Activation Code for Cubase AI 7 and… also it didn’t work. Now, I’m getting this message in eLicenser: “The activation code has been used already. An activation code can be used only once to download or upgrade a license”. Ok, it’s fine, quick google search points me to MySteinberg and “Software Reactivation”. But, suprise! On MySteinberg I see my Cubase AI 7 Activation Code with status: “Not yet activated” and there is no “Software reactivation” button related to this item.
It looks that on eLicenser side my Cubase AI 7 was activated (which is true), but it wasn’t activated on MySteinberg side. I have used my TimeMachine backup and I’m on my old OS with working Cubase Elements 7 on. I’m trying to activate Cubase AI 7 to change activation status on MySteinberg, but it’s not working.
So, what I have to do?
One of the screenshots shows difference between MySteinberg and Soft-eLicenser status (look at Cubase AI 7).