Cubase ai crashing!

Cubase
1

Hi there!
Every time i open up cubase on my windows pc it always stalls and crashes!
i have tried updating it but it never works
Every time it has crashed i open it up agin and it suggests me to delete program preferences og disable plugins wich works but then then all program preferences are deleted and i have to set up my interface all over.
These are my specs:

Udgave Windows 10 Home
Version 22H2
Installeret d. ‎29-‎08-‎2021
Operativsystemets build 19045.4529
Visning Windows Feature Experience Pack 1000.19058.1000.0

Any suggestions as to what to try?

2

Hi,

What Cubase version do you run? Is it Cubase AI 13?

Could you attach the DMP file(s), please?
Win: %userprofile%/Documents/Steinberg/Crash Dumps

3

I use cubase AI 11
How do i find and attach the DMP files?

4

Hi,

As metnioned, they are stored here:

You are allowed to get Cubase AI 13 for free. Get in contact with your local Steinberg support, please.

5

I tried to open it but dont know if it worked
Here’s wat i found:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true

EnableRedirectToV8JsProvider : false

– Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.032 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\system32\Win: %userprofile%\Documents\Steinberg\Crash Dumps]
Could not open dump file [Win: %userprofile%/Documents/Steinberg/Crash Dumps], Win32 error 0n123
“Syntaksen i filnavnet, mappen eller diskenhedsnavnet er forkert.”

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true

EnableRedirectToV8JsProvider : false

– Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\system32%userprofile%\Documents\Steinberg\Crash Dumps]
Could not open dump file [%userprofile%/Documents/Steinberg/Crash Dumps], Win32 error 0n3
“Den angivne sti blev ikke fundet.”

Agin, i have no idea if it helps

6

Also, i have searched up how to update cubase. It seams as if the offer has run out.

7

Hi,

Please attach the source *.dmp file.

8

Hi,

No, you can ask for it, now.

9

I tried to update cubase to cubase 13. But when i try to do the grace period check as it suggests in the instructions, it finds no instalations/licenses.
The instalation/ licence to my cubase 11 AI does not appear in activation maneger at all and i tried to update it but it keeps telling me that there is an issue with updating something regarding my elicencer.
I then tried to perform maintence tasks on my elicencer but elicencer keeps on crashing when i open i do the maintence. Any idea of how to fix it?

10

Hi,

As I mentioned:

They will provide the update code.