Cubase ai crashing!

Hi there!
Every time i open up cubase on my windows pc it always stalls and crashes!
i have tried updating it but it never works
Every time it has crashed i open it up agin and it suggests me to delete program preferences og disable plugins wich works but then then all program preferences are deleted and i have to set up my interface all over.
These are my specs:

Udgave Windows 10 Home
Version 22H2
Installeret d. ‎29-‎08-‎2021
Operativsystemets build 19045.4529
Visning Windows Feature Experience Pack 1000.19058.1000.0

Any suggestions as to what to try?

Hi,

What Cubase version do you run? Is it Cubase AI 13?

Could you attach the DMP file(s), please?
Win: %userprofile%/Documents/Steinberg/Crash Dumps

I use cubase AI 11
How do i find and attach the DMP files?

Hi,

As metnioned, they are stored here:

You are allowed to get Cubase AI 13 for free. Get in contact with your local Steinberg support, please.

I tried to open it but dont know if it worked
Here’s wat i found:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true

EnableRedirectToV8JsProvider : false

– Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.032 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\system32\Win: %userprofile%\Documents\Steinberg\Crash Dumps]
Could not open dump file [Win: %userprofile%/Documents/Steinberg/Crash Dumps], Win32 error 0n123
“Syntaksen i filnavnet, mappen eller diskenhedsnavnet er forkert.”

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true

EnableRedirectToV8JsProvider : false

– Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\system32%userprofile%\Documents\Steinberg\Crash Dumps]
Could not open dump file [%userprofile%/Documents/Steinberg/Crash Dumps], Win32 error 0n3
“Den angivne sti blev ikke fundet.”

Agin, i have no idea if it helps

Also, i have searched up how to update cubase. It seams as if the offer has run out.

Hi,

Please attach the source *.dmp file.

Hi,

No, you can ask for it, now.

I tried to update cubase to cubase 13. But when i try to do the grace period check as it suggests in the instructions, it finds no instalations/licenses.
The instalation/ licence to my cubase 11 AI does not appear in activation maneger at all and i tried to update it but it keeps telling me that there is an issue with updating something regarding my elicencer.
I then tried to perform maintence tasks on my elicencer but elicencer keeps on crashing when i open i do the maintence. Any idea of how to fix it?

Hi,

As I mentioned:

They will provide the update code.